Mac repair shop woes

We have a faulty hard drive from a mac which we would like data recovery. We took the mac to a mac repair shop and they were unable to recover as the mac was faulty and would cause further damage to the hard drive. They removed the hard drive and advised it would need ? Forensic recovery. Is this a service you provide?

Problems with iMacs
My iMac shut down. It’s 5 years old. The first repair centre I visited told me it was a mechanical failure of the hard drive and that I needed to go to Apple to get my hard drive out and send it to a recovery data centre.
I went to Apple and they said my hard drive files were empty and that it was a software problem. They wanted to reformat the hard drive but I said no. Now I would like to know if my data can be recovered….

The one tb hard drive in my 2000gb imac failed. I have had it replaced locally and have the faulty disk. Local repairer attempted to recover data but pcb damaged and they suggested a specialist. I think there was only around 500gb of data on it. How much would it cost to recover data and would this be to an external hard disk drive ?

Macbook AirFew Issues.
Mac doesn’t display HD.
If it Reads HD it may/may not show files.
Ejects Itself leading to ‘not ejected properly’ messages.
Have tried different Cables and on different Macs and its the same problem across.

Mid 2013 MacBook Air model A1465 was liquid damaged on Saturday. Apple store reviewed and said logic board, top sheet, etc, covered and knackered, but SSD looked like it had escaped, pulled drive for me. Have tried connecting it with an external enclosure from OWC, but completely unresponsive. Possible the drive was damaged by liquid, or potentially at some point during the transfer to the enclosure, though no obvious physical signs.

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Can you help?

I accidentally unplugged data or power cable while PC was on. Discrete clinking sound since, PC won’t see it anymore.

I had troubles with a hdd from a dvr, now I get recovered files on format vp6. I need a tool to view those files.
Could you help me with this issue?

I can access data but it will not transfer, I want all of the data on a new hard drive?

I have a broken hard drive from a iMac. I live in Norway and I considering traveling to London for fixing my disk and get my pictures back. Is it possible and whats the prices?

Dropped my 1tb Seagate external hard drive about 1ft ,you can here it spinning inside but wont load up , would this be able to be fixed ?I am offshore at present so can only be reached by email.

The portable drive is powering up and the HD is spinning but the PC is not recognising the device through the USB.

The computer does not recognize the external disk, it does not appear on the control panel. The disc light stays on. Sounds of clicks, or of the needle. Can you tell me how much this repair can cost? I’m desperate because i have very important photos

Light comes on, disk spins but the computer doesn’t recongise the drive. It use to be temperamental with the actual micro drive port, a quick wiggle and it would work. Now it tries to work but to no avail.

My harddrive suddenly stopped working. When I plug it in to my macbook I hear these faint tiny beeps, that roughly go on for 11 times, then it goes quiet with no movement. The light stays on but that is about it. When it comes to plugging it into PC, the device can be ejected but doesnt come up, and the same symptoms as on the macbook occur

I have MY PASSPORT 500GB and I think it’s damaged due to fall and I can’t access my data now. Will it be possible to recover data out of it? How can I send it to you. I live in Chelmsford, Essex.

Hard drive is a WD My Passport for Mac 1TB. It has been dropped and my computer is no longer recognising it. It does make a whirring noise and lights come on.. just not able to be read. I presume that once you receive the hard drive you will then give me a quote for data recovery? I also need to know if and T&C’s for the data being recovered.

Drive not responding in Liverpool and London

I had a RAID 1 (mirror) with 2 x 2TB drives.
One of these drives (A) was accidentally taken away and some of the files deleted, this was then put back into the computer and it was hoped the files still on drive B would be restored to A.
However it seems the computer instead proceeded to update B by starting to delete files? Im not sure if this bit is true?
This update process was stopped by powering off after about 2 minutes, so it is hoped most of the missing files are still on drive B. The drive B no longer boots, drive A still boots its original OS (Fedora 20) but the deleted files on there cannot be recovered. Using a system rescue CD no other data was found.
Do you think there is a chance of getting the data, can you do it, and how much will it cost including postage (liverpool) and I’m considering using Datlabs data recovery, to restore my files.

lots of hard drives

I have a 500GB Xenta External Hard Drive that has been dropped from table height. It powers up but is not discoverable on a pc. It makes a clicking sound every 5-10 seconds which I believe to be the arm on the hard drive. I would like some information on how much it would cost to recover data from this drive and the time scale of which this would take.
Due to work operation times I can only be contacted on the email address provided above

Whilst on the subject of Datlabs, I need data recovery myself: My Lacie external hard drive (500MB) was working ok early on Saturday morning, then when returning to take some music files off to burn on CD, it just starting to make a clicking noise repeatedly & then what seems like a scratching noise and a small beeping, and would not show up as a plugged icon my laptop, Windows did show a message stating this USB could not connect to the computer. the light on the front comes on and i need to recover the data. I’m in Liverpool, near Exchange Flags.

This, 500GB Western Digital Hard Drive has failed. We need to retrieve as much of the data (documents) as possible. It spins but clicks and does not read data. Has not been dropped or submerged. Mechanical/Laser failure?
Tameem at UCL IT recommended you on London. They are not willing to open the drive to check workings.

I have a damaged flash drive and was wondering if you would be able to fix it and recover the data on it?
How much would it cost and how long would it take?
I am based close to King’s cross and Russell square.

Hard drive was dropped then suffer from high electrical power .
Data Recovery needed fixing the hard drive not necessarily.

Drives not showing up

“My toshiba external drive is making a ticking noise and wont load up.”

When it comes to needing assistance getting the data from hard drives that are no longer showing up I’d like to point readers to most of the posts in this blog. Here are some of the newest enquiries.

Sandisk not working
I have a SanDisk Ultra 16GB SD card which just stopped working in camera whilst on holiday. It’s not physically damaged but is not recognised when inserted into camera or laptop. It has around 1500 photos on it and have just tried a local computer shop who tried a recovery program without success. I wonder if this is something you can help me with.

hard drive

Laptop drive not showing up
I sent off the laptop to Kroll data recovery and they have charged my £599 for just pure recovery plus add ons, the apparent problem with my laptop is media corruption they have said they can recover around 70-90% of the data on there. The laptop is a Hitachi make. The drive is a Hitachi 1TB 3.5″ HDD drive (It has been opened). It is making a Click, Click, Beep noise repeatedly. The data on the drive that we would like to recover is Photographs and that is about all, anything else would be a bonus although none of it is critical our budget is about £100.

External HDD was dropped. Makes a whirring and scratching noise. I opened up the external hdd but the arms were in te rigt position. Can you give me a rough idea of how much it would cost to retrieve our data, if it is possible. Has a lot of music, photos and documents we need. I am outside the UK, in Italy, at the moment but move back to UK permanently in September.

I need a donor back plate board to get my drive up and running, mine is burnt out I believe.
Hard Drive is:
Western Digital
WD3200BEVT-00ZCT0 (320GB)
Board number:
2060-701499-000 REV A

Need help with hard drives

When the hard drive is connected, it is recognized but does not open in My Computer.
It is a 2TB Western Digital Elements external hard drive.
When it is connected, it freezes the entire computer but does not open. Upon disconnection, the computer unfreezes and continues normal operation.

Have a Samsung D3 external harddrive. Laptop stopped recognising the drive. Contacted Seagate customer service and they gave me a link to recovery software but this did not work. they thought there might be a physical problem with the drive. On initial recovery scan it showed all file names but there was no content – everything 0 bytes

Undetectable by Windows. D: drive icon just appears then disappears.

My iMac screen went white and when it came back on asked me to do a time machine backup. I clicked yes without realising it would wipe my external hard drive. I’ve cancelled the back up and managed to get the Mac back on, but my external hard dive with all my work and photographs has been wiped. Is it possible to get these files back as I’m a wedding photographer and it had all my weddings on from the past 2 years.

microlite dvr

On my DVR unit (MicroLite II), I cannot playback my recording’s on the DVR unit & my home devices (iPhone, iPad). When I checked my DVR unit it states that HDD 1 is not working. Does that mean I need a new DVR unit or can I get the problem solved?

I dropped water on my Apple MacBook Air – it immediately went black and Apple have written off the laptop (£1650 worth of damage). I would like to try and save the data on the laptop. Please can you advise?

Western Digital Elements 500 gb external hard drive without indipendant power supply.
I have been using the drive fine for a few years recently plugged the hard drive in via USB and get a error message stating the USB Devise is using more power than the USB port can supplie (power surge).
This error occurs when pluggin the drive in to either a iMAC or Windows Laptop system.
I have tried the devise in various USB ports (in both systems), with a USB powered hub and have bought a new USB connection cable and tried the above steps with the new cable.

Data Recovery from Lightroom

This hard-drive failed a coupe of years ago when running Lightroom, and was making a ticking sound. I had it looked at at the time by Data Recovery Tips [http://data-recovery-tips.co.uk/] who were excellent and said the sound is caused by the heads moving back and forward from each extreme in attempt to read the data from the disk and felt that this was because the heads have degraded. At the time I couldn’t afford the recovery but would now like to have this recovered. Could you please provide a quote? Do you do no recovery no fee?

lightroom

I’m having issues with a 2TB seagate 2.5 inch external drive. I recently had to move the drive into a new enclosure as the USB connection on the original Seagate case had failed. This replacement case worked for a good month or two however I’ve been having issues accessing the drive properly recently. Initially it would unmount itself randomly, however this soon progressed to not mounting at all. Then it became incredibly slow/unreadable by my Mac. I primarily use the drive for photo storage and it contains my Lightroom catalog data and backups. The vast majority of my recent work is on there. I have tried several times to check the drive with Apple disk utility but it either un-mounts or fails to be read. I have also tried copying data to a new drive but it will unmount before it can finish the transfer. It doesn’t appear to be making any strange noises and to my knowledge it has not been dropped. Wondering if you could give me a rough estimate for a repair? Or if I’m better to bring it in for appraisal and if there is a cost associated with this?

Hard drive has died (clicking) and I need important documents from it for my master’s thesis

Have tried to retrieve data from external drive today and got error message on two laptops – drive structure is corrupted, unable to read data. The laptops both see the drive, it appears in File Explorer, but them messages comes up when you click to access. Need to retrieve my Adobe Lightroom files.

I have a power connection problem with my hard drive (possibly a shorted diode). Its an old model with its own power supply. I would ideally like it repaired but would also be interested in a quote to just recover the data.
Please now contact via email as I will be in the office and unable to answer calls.

Believe the hard drive has been dropped – making a ticking noise.

Recovering Hard Drive Data

Two disks part of Seagate Business NAS (2-disk array) in RAID1. One disk does 2 “beeping” sounds and then stops spinning and is therefore inaccessible. A technician friend thought the head could be stuck and opened the drive to check, but this wasn’t the case. The other disk sounds fine but has several I/O errors making data recovery impossible (tried with ddrecover, extremely slow and finally process aborted). I fortunately got it recovered by the technical wizards at Datlabs (url: http://www.datlabsdatarecovery.co.uk/), but now I also have these drives that need recovering:

Hard drive recoveryI have a 500GB Maxtor external hard drive which has failed to load. It’s been in my drawer for about a year and when I brought it out it would not work. You can hear the disk spinning but nothing else happens

Connected samsung external 500gb hard drive, lights flashing but no connection, can hear some strange sound from hard drive. Transferring video files from drive succesfully. Drive then failed to recognised the files on the drive. Drive stopped working.

WD Elements, about 3 years old. Medium use, no knocks I’m aware of. Flashing light, normal sounds, not able to access from any PC I’ve tried. Identified as “local disc” on Explorer, but not able to open.

Dropped an external Seagate hard drive (G Drive 1 TB) on hard floor. When plugged in it makes a loud buzzing sound and does not show up on computer screen. Is there anything that can be done to recover files ?

I have a problem with a Western Digital 1TB drive, I think the board or maybe the disk heads are dead because it spins and after about 5 seconds there is a slight click noise (click of death maybe?). When attached to the ubs port (windows, mac, and linux) the OS recognize that it is plugged in and some times it even shows me the mounted drive, but I cannot enter to see the files. I wonder how much would you charge me to recover the files.

Connection on my toshiba dtb305 (https://www.amazon.co.uk/gp/product/B00KWHJT7Q/ref=od_aui_detailpages00?ie=UTF8&psc=1) has broken off and will not connect. Not too bothered about the hard drive but would like to recover the data on it. Can you please provide a price for data recovery?

Drink Spilt on Laptop – Help

spilt drink on laptop need data recoveryI spilled a can of fizzy drinks on my laptop earlier today, my screen turned of and my laptop made a bussing noise so I quickly turned it off but didn’t remove the battery. About an hour later I took out the hard disk and the battery, the hard disk was wet so I wiped it down gently and put it aside to dry. I then turned my laptop upside down. A few hours later, I attempted to turn on my laptop. The laptop turns on, the power light and ventilation switch on , and the disc slot makes an occasional clicking sound, apart from this there is no noise and the screen does not turn on. I am worried that my hard disk is either stuck or fried. I really don’t want to lose the files on my hard disc, can you help ?

I have a pretty damaged micro sd card with an adaptar with some videos i have made on my honeymoon that i do not want to lose at all.
would you be able to have a look at this one?
how much it usually cost?
do i need to book? the closest to me would be chiswick

I have a sandisk USB 8gb flash drive which I used to store documents on for our local volunteer club as well as my own personal spreadsheets and letters etc.
I had asked another company to look at it but they couldn’t recover anything, looks like it’s been knocked whilst plugged into main pc and now shows as unrecognised item. would you be able to find a way to get back my files?
I can be best reached by email. As am in my work between 10-6pm and mobiles not welcome there.

Whenever water or a drink is spilt on a laptop it is usually spells trouble of an electrical fault on the hard drive. How easy is it to recover data from spillages on computer hard drives? The answer is easier that it is to recover data from mechanical faults. Find yourself a data recovery company – they will be able to help. How do you find a data recovery company? just look through the pages of this blog 🙂

HDD and Nas data recovery required

I spoke with one of your team earlier this week re data recovery from my 3 TB seagate nas drive? (as described at http://www.dataclinic.co.uk/nas-data-recovery/). I would like to go ahead with this, I understand the cost is likely to be £350 Inc vat plus the cost of a device to transfer the data to. Please can you email me re details of your collection service I live in Perth?

My WD MyBook external harddrive is no longer being recognised by my pc. It comes on for a few momments and then stops. Could you tell me how it would cost to repair the drive and/or recover the files that are on it ?

The motherboard of my USB hdd is broken

Dell inspiron, windows 7 laptop started overheating and turning off. Started beeping inside and only would load dell logo but couldn’t get to windows, a friend has tried accessing my data and failed.

Verbatim hdd

Device Type:Verbatim 53010 500GB USB 2.0 – 2.5 inch
I tried several cables to connect, but it couldn’t be read. I am not quite sure whether it’s just the problem of the female port. Or the disk has broken. The data stored on the disk is really important. So I don’t want any damage to it.
1. How much it costs to recover?
2. How long it takes to recover?
3. Do you collect and deliver the device?

QNAP TS-EC880U-RP lost all configuration following power cycle.
Can access NAS via Qfinder and SSH/TELNET – disks look OK, but config data gone.
Flashed firmware/DOM and upgraded to latest version (4.3.3) – no joy.
MDADM indicates NAS currently thinks is has a 24 disk RAID1 array
In reality, this is a 8 bay rackmount and was running 2 RAID5 arrays (4 disks in each)
Disks are WD RED NAS models (4x3TB + 4x4TB)

WD My Passport Ultra 3TB External HDD USB 3.0
Hard Drive was dropped during use. When powered the HDD clicks and spins down.
The HDD was assessed by a different data recovery company (within a clean lab) and has damaged read/write heads. I’d like a quote on the repair of my HDD or Recovery of all Data.

I’ve got a seagate hard drive that has stopped working. I have contacted seagate and said that it has been broken. It’s a NAS and I need data recovery.

My Toshiba 1TB external hard drive is showing the “format disc” message when booting up. I need to get my files off it. There is about 39GB of data on it. How much is this likely to cost and how long does the procedure take?

Hard drive just stopped working after 2 years service. Now not recogniseable in bios. Drive still spins.. Looking for a quote to repair if possible. Seagate barracuda 2tb 3.5 drive.

My hard drive dropped and since then it hasn’t been able to read on my mac, it is making a wild noise. How can this be resolved? I have a lot of data back up on it

iPhone Problems

I plugged my iPhone 6 into my laptop to sync it with iTunes and then import my photos and videos, but before I could do that, iTunes asked me to update the iOS. I clicked yes and then the update malfunctioned. I followed the instructions at https://support.apple.com/en-gb/HT203122 but my phone will not work and has ‘support.apple.com/iphone/restore at the top of the screen and then the iTunes logo. It’s wants me and to restore it which I do not want to do as I have very important and sentimental photos and videos and restoring will clear all data. Are you able to recover the photos and videos? The number I have provided is my mother’s, if you could please give her a call as I will be at work without a working phone and tell her if it’s something that you can do and how to go about it and a quote for the work.

I would like my iPhone 4 recovered from when I have run a full factory restore on it, specifically contacts and what’s app messages/info

drowned iphoneMy husband drowned his iphone in the sea and it had all our holiday photos on it. It has not been connected to the iCloud as we’ve been abroad. Would you be able to recover the photos from the water damaged phone? It’s been drying in a box of rice and no attempts have been made to turn it on or charge it.

I have an iphone 6 which has a broken screen. I have mistakenly tried to unlock my phone too many times in order to back up all data to my macbook, however the phone is now disabled and asks me to connect to iTunes. If I proceed with a new screen repair, I will have to restore all my settings and know that the phone memory will be deleted. Should I proceed with the repair, is there any way that you could recover the photos, messages, contacts etc on my phone once a restore has been completed?

It seems obvious to me that many people have having to lose their data on the iPhones when they break.