Need help with hard drives

When the hard drive is connected, it is recognized but does not open in My Computer.
It is a 2TB Western Digital Elements external hard drive.
When it is connected, it freezes the entire computer but does not open. Upon disconnection, the computer unfreezes and continues normal operation.

Have a Samsung D3 external harddrive. Laptop stopped recognising the drive. Contacted Seagate customer service and they gave me a link to recovery software but this did not work. they thought there might be a physical problem with the drive. On initial recovery scan it showed all file names but there was no content – everything 0 bytes

Undetectable by Windows. D: drive icon just appears then disappears.

My iMac screen went white and when it came back on asked me to do a time machine backup. I clicked yes without realising it would wipe my external hard drive. I’ve cancelled the back up and managed to get the Mac back on, but my external hard dive with all my work and photographs has been wiped. Is it possible to get these files back as I’m a wedding photographer and it had all my weddings on from the past 2 years.

On my DVR unit (MicroLite II), I cannot playback my recording’s on the DVR unit & my home devices (iPhone, iPad). When I checked my DVR unit it states that HDD 1 is not working. Does that mean I need a new DVR unit or can I get the problem solved?

I dropped water on my Apple MacBook Air – it immediately went black and Apple have written off the laptop (£1650 worth of damage). I would like to try and save the data on the laptop. Please can you advise?

Western Digital Elements 500 gb external hard drive without indipendant power supply.
I have been using the drive fine for a few years recently plugged the hard drive in via USB and get a error message stating the USB Devise is using more power than the USB port can supplie (power surge).
This error occurs when pluggin the drive in to either a iMAC or Windows Laptop system.
I have tried the devise in various USB ports (in both systems), with a USB powered hub and have bought a new USB connection cable and tried the above steps with the new cable.

Data Recovery from Lightroom

This hard-drive failed a coupe of years ago when running Lightroom, and was making a ticking sound. I had it looked at at the time by Data Recovery Tips [http://data-recovery-tips.co.uk/] who were excellent and said the sound is caused by the heads moving back and forward from each extreme in attempt to read the data from the disk and felt that this was because the heads have degraded. At the time I couldn’t afford the recovery but would now like to have this recovered. Could you please provide a quote? Do you do no recovery no fee?

I’m having issues with a 2TB seagate 2.5 inch external drive. I recently had to move the drive into a new enclosure as the USB connection on the original Seagate case had failed. This replacement case worked for a good month or two however I’ve been having issues accessing the drive properly recently. Initially it would unmount itself randomly, however this soon progressed to not mounting at all. Then it became incredibly slow/unreadable by my Mac. I primarily use the drive for photo storage and it contains my Lightroom catalog data and backups. The vast majority of my recent work is on there. I have tried several times to check the drive with Apple disk utility but it either un-mounts or fails to be read. I have also tried copying data to a new drive but it will unmount before it can finish the transfer. It doesn’t appear to be making any strange noises and to my knowledge it has not been dropped. Wondering if you could give me a rough estimate for a repair? Or if I’m better to bring it in for appraisal and if there is a cost associated with this?

Hard drive has died (clicking) and I need important documents from it for my master’s thesis

Have tried to retrieve data from external drive today and got error message on two laptops – drive structure is corrupted, unable to read data. The laptops both see the drive, it appears in File Explorer, but them messages comes up when you click to access. Need to retrieve my Adobe Lightroom files.

I have a power connection problem with my hard drive (possibly a shorted diode). Its an old model with its own power supply. I would ideally like it repaired but would also be interested in a quote to just recover the data.
Please now contact via email as I will be in the office and unable to answer calls.

Believe the hard drive has been dropped – making a ticking noise.

Recovering Hard Drive Data

Two disks part of Seagate Business NAS (2-disk array) in RAID1. One disk does 2 “beeping” sounds and then stops spinning and is therefore inaccessible. A technician friend thought the head could be stuck and opened the drive to check, but this wasn’t the case. The other disk sounds fine but has several I/O errors making data recovery impossible (tried with ddrecover, extremely slow and finally process aborted). I fortunately got it recovered by the technical wizards at Datlabs (url: http://www.datlabsdatarecovery.co.uk/), but now I also have these drives that need recovering:

I have a 500GB Maxtor external hard drive which has failed to load. It’s been in my drawer for about a year and when I brought it out it would not work. You can hear the disk spinning but nothing else happens

Connected samsung external 500gb hard drive, lights flashing but no connection, can hear some strange sound from hard drive. Transferring video files from drive succesfully. Drive then failed to recognised the files on the drive. Drive stopped working.

WD Elements, about 3 years old. Medium use, no knocks I’m aware of. Flashing light, normal sounds, not able to access from any PC I’ve tried. Identified as “local disc” on Explorer, but not able to open.

Dropped an external Seagate hard drive (G Drive 1 TB) on hard floor. When plugged in it makes a loud buzzing sound and does not show up on computer screen. Is there anything that can be done to recover files ?

I have a problem with a Western Digital 1TB drive, I think the board or maybe the disk heads are dead because it spins and after about 5 seconds there is a slight click noise (click of death maybe?). When attached to the ubs port (windows, mac, and linux) the OS recognize that it is plugged in and some times it even shows me the mounted drive, but I cannot enter to see the files. I wonder how much would you charge me to recover the files.

Connection on my toshiba dtb305 (https://www.amazon.co.uk/gp/product/B00KWHJT7Q/ref=od_aui_detailpages00?ie=UTF8&psc=1) has broken off and will not connect. Not too bothered about the hard drive but would like to recover the data on it. Can you please provide a price for data recovery?

Drink Spilt on Laptop – Help

I spilled a can of fizzy drinks on my laptop earlier today, my screen turned of and my laptop made a bussing noise so I quickly turned it off but didn’t remove the battery. About an hour later I took out the hard disk and the battery, the hard disk was wet so I wiped it down gently and put it aside to dry. I then turned my laptop upside down. A few hours later, I attempted to turn on my laptop. The laptop turns on, the power light and ventilation switch on , and the disc slot makes an occasional clicking sound, apart from this there is no noise and the screen does not turn on. I am worried that my hard disk is either stuck or fried. I really don’t want to lose the files on my hard disc, can you help ?

I have a pretty damaged micro sd card with an adaptar with some videos i have made on my honeymoon that i do not want to lose at all.
would you be able to have a look at this one?
how much it usually cost?
do i need to book? the closest to me would be chiswick

I have a sandisk USB 8gb flash drive which I used to store documents on for our local volunteer club as well as my own personal spreadsheets and letters etc.
I had asked another company to look at it but they couldn’t recover anything, looks like it’s been knocked whilst plugged into main pc and now shows as unrecognised item. would you be able to find a way to get back my files?
I can be best reached by email. As am in my work between 10-6pm and mobiles not welcome there.

Whenever water or a drink is spilt on a laptop it is usually spells trouble of an electrical fault on the hard drive. How easy is it to recover data from spillages on computer hard drives? The answer is easier that it is to recover data from mechanical faults. Find yourself a data recovery company – they will be able to help. How do you find a data recovery company? just look through the pages of this blog 🙂

HDD and Nas data recovery required

I spoke with one of your team earlier this week re data recovery from my 3 TB seagate nas drive? (as described at http://www.dataclinic.co.uk/nas-data-recovery/). I would like to go ahead with this, I understand the cost is likely to be £350 Inc vat plus the cost of a device to transfer the data to. Please can you email me re details of your collection service I live in Perth?

My WD MyBook external harddrive is no longer being recognised by my pc. It comes on for a few momments and then stops. Could you tell me how it would cost to repair the drive and/or recover the files that are on it ?

The motherboard of my USB hdd is broken

Dell inspiron, windows 7 laptop started overheating and turning off. Started beeping inside and only would load dell logo but couldn’t get to windows, a friend has tried accessing my data and failed.

Device Type:Verbatim 53010 500GB USB 2.0 – 2.5 inch
I tried several cables to connect, but it couldn’t be read. I am not quite sure whether it’s just the problem of the female port. Or the disk has broken. The data stored on the disk is really important. So I don’t want any damage to it.
1. How much it costs to recover?
2. How long it takes to recover?
3. Do you collect and deliver the device?

QNAP TS-EC880U-RP lost all configuration following power cycle.
Can access NAS via Qfinder and SSH/TELNET – disks look OK, but config data gone.
Flashed firmware/DOM and upgraded to latest version (4.3.3) – no joy.
MDADM indicates NAS currently thinks is has a 24 disk RAID1 array
In reality, this is a 8 bay rackmount and was running 2 RAID5 arrays (4 disks in each)
Disks are WD RED NAS models (4x3TB + 4x4TB)

WD My Passport Ultra 3TB External HDD USB 3.0
Hard Drive was dropped during use. When powered the HDD clicks and spins down.
The HDD was assessed by a different data recovery company (within a clean lab) and has damaged read/write heads. I’d like a quote on the repair of my HDD or Recovery of all Data.

I’ve got a seagate hard drive that has stopped working. I have contacted seagate and said that it has been broken. It’s a NAS and I need data recovery.

My Toshiba 1TB external hard drive is showing the “format disc” message when booting up. I need to get my files off it. There is about 39GB of data on it. How much is this likely to cost and how long does the procedure take?

Hard drive just stopped working after 2 years service. Now not recogniseable in bios. Drive still spins.. Looking for a quote to repair if possible. Seagate barracuda 2tb 3.5 drive.

My hard drive dropped and since then it hasn’t been able to read on my mac, it is making a wild noise. How can this be resolved? I have a lot of data back up on it

iPhone Problems

I plugged my iPhone 6 into my laptop to sync it with iTunes and then import my photos and videos, but before I could do that, iTunes asked me to update the iOS. I clicked yes and then the update malfunctioned. I followed the instructions at https://support.apple.com/en-gb/HT203122 but my phone will not work and has ‘support.apple.com/iphone/restore at the top of the screen and then the iTunes logo. It’s wants me and to restore it which I do not want to do as I have very important and sentimental photos and videos and restoring will clear all data. Are you able to recover the photos and videos? The number I have provided is my mother’s, if you could please give her a call as I will be at work without a working phone and tell her if it’s something that you can do and how to go about it and a quote for the work.

I would like my iPhone 4 recovered from when I have run a full factory restore on it, specifically contacts and what’s app messages/info

My husband drowned his iphone in the sea and it had all our holiday photos on it. It has not been connected to the iCloud as we’ve been abroad. Would you be able to recover the photos from the water damaged phone? It’s been drying in a box of rice and no attempts have been made to turn it on or charge it.

I have an iphone 6 which has a broken screen. I have mistakenly tried to unlock my phone too many times in order to back up all data to my macbook, however the phone is now disabled and asks me to connect to iTunes. If I proceed with a new screen repair, I will have to restore all my settings and know that the phone memory will be deleted. Should I proceed with the repair, is there any way that you could recover the photos, messages, contacts etc on my phone once a restore has been completed?

It seems obvious to me that many people have having to lose their data on the iPhones when they break.

Mac Hard Drives not mounting

I have a apple mac air laptop and i used to have mountain lion OS and i just downloaded the newer sierra OS which i don’t like and i tried to factory reinstall the OS back to mountain lion,and apple said my internet speed isn’t strong enough to for me to do it as i tried and it keeps falling and i they said to bring it in.Could you do it and how much will it cost and could it be done while i waited?.

External Hard drive stop working after I plug the wrong adapter. The drive is not spinning and is making no noise. I tried another external hard drive interface, hoping the USD/SATA interface of the external hard drive was to blamed, but no luck.

Disk can’t mount (MacOS 10.12.4)
Running Disk Utility:
Catalog File shows an incorrect Block Count for file tmp.spotlight.state
The disk can’t be repaired
Disk: WD MyPassportStudio 2TB Firewire & USB version

I own a 1TB external USB hard drive from Western digital, which has failed recently. After connecting it into the computer, it keeps spinning without getting recognized as a USB Mass storage device on the computer. I was lucky to have the drive detected just once, where it sent me an error message regarding an error with the i/o device and denied me an access to the contents. Having experienced this issue after multiple attempts, I believe a data recovery might be required. Can you please assist me with the same ?

It is a 2009 iMac – the hardrive has now failed (due to age and use). Apple have confirmed this.
We have photo’s and possibly music/films we would love to recover if this is possible?
It would be great to know a cost for this also.

I deleted a folder from my back up drive into recycle bin, then emptied recycle bin.
I’d like to recover folder

Laptop not powering up, had had problems with not charging for a few weeks. Removed HDD (wd500LPVX) and put it in an external enclosure which I know works. It is not recognised by two separate PCs. The disc spins but does not click, looking at it with disk managment software it says it is a GDT disc. Can you recover the data for me?

External hard drive dropped, has been clicking when staring up two basic computer shops said can’t fix it, have opens it up and the bottom head is damaged.
It is a western digital hard drive, 2tb but was only about 1/4 full of photos etc, will you be able to recover the data and if so what would be the rough cost?

Mobile and Deleted Data

Mobile won’t turn on. Over previous 10 days or so, it has been restarting on its own! Last Wednesday the bluish light, left hand top, stayed on and wouldn’t turn off. Finally went off when battery ran out [1.5 days later] and hasn’t been able to turn on since 14 April. Can I get it turned on/working so I can retrieve my pics and info? Mobile is still within warranty. I have spoken with Samsung support services in Manchester dept and have tried to restart, pressing volume, main button and power on button, but to no avail.

I have been using an external hard drive as a time machine back up. The backups were accidentally deleted from the hard drive (still visible in the trash can of my laptop) but were unable to be restored. The external hard drive was deleted on disk utility so it could be used as a normal storage device but the backups in the trash can also disappeared. Is there any way the data can be recovered either from the original external hard drive or laptop trash can?

Smashed case and maybe damaged inside. The internal ciruit is exposed. Making funny noise when usb connected and also unrecognised when usb connected. Please save files to another hard drive if possible?

Damaged (smashed so as circuit exposed) and not recognising via usb also funny noises. Can data be recovered from it? Its a WD external hard drive..

Seagate Laptop Thin SSHD failed in a Dell laptop. The laptop had been on for months but when shut down and moved it failed on the next boot. Dell diagnostics show no drive installed and when placing the drive in a caddy the drive didn’t appear to spin up.

Plugged into laptop makes the device found notification then drive starts up then after 3-5 seconds cuts out and device unplugged notification comes up on laptop

I have a iPhone 5s which I haven’t back up for a year. Unfortunately it’s stopped booting. I can get it into recovery and DFU mode. Using iTunes I tried to update (not restore as I don’t want to lose data).
iTunes update errors with unknown error (-1). Looking at the iTunes log for the update it indicates the data volume is still intact. Searching on the internet indicates possibly a bad baseband chip or NAND chip could give this error. Is this something you could revive?

I have a Samsung Note 5 which stopped accepting my password and just kept rebooting so I had to run the Facotry Reset which wiped out all my data , including pictures and videos. The phone memory was encrypted in order to be able to access my work emails.
Are you able to recover the pictures and videos? If so, how long would it take and how much will it cost?

I would like to understand if you can recover data from a water damaged Samsung galaxy s6 phone and what the price would be?

Getting Data Phones

In this post we look at getting the data off of broken mobile phones, with 4 real examples of data loss

Using husbands phone no as own phone broken and I can’t get info off it. It’s a Samsung s6. What’s the likely cost and timescale to get data off it if it is actually possible?

I would like to recover my photos from my non-functioning iphone 5s.
The device won’t turn on. It gets stuck at the apple logo and then goes black. Apple store/local phone repair store couldn’t fix.

I am writing to inquire about retrieving documents and photos from my LG G4 phone (a Hong Kong variant).
There is no water or physical damage to the phone. It just suddenly couldn’t function since yesterday. It goes to a black screen for 1 second and then to the screen which you would see when the phone is booting normally, But, it freezed there and the phone could not be switched off. So I took out the battery and put it back in to see if it works. I have tried several times, it didn’t work.
Could you still extract the files from internal memory in this situation? If so, how should I proceed? Thank you. Please kindly reply me by email tonight or tomorrow morning before 9am.

HTC one m8. Phone powers up but won’t boot, just stuck on the HTC one logo. Have tried all the recovery programs I could find but nothing will detect the phone when plugged into the computer

Synology NAS Data Recovery

Synology NAS, set up with SHR. System notified me that 2 separate drives were failing (not failed), so I purchased 2 new drives and started using the onboard system to transfer one drive to another. During this process the system crashed, taking out the system partition and making the system unreadable.

I contacted Synology who have done what they can, but have advised me that any further action on their part could lead to data loss, as the system contains all out photo’s from before my daughter was born, all our documents (and also all our videos and TV recorded programs) we are not willing to potentially loose that data.
The DS2415+ system currently has the following config:

Bay 1: WD 6TB Red
Bay 2: WD 6TB Red Pro
Bay 3: WD 4TB Red
Bay 4: WD 6TB Red Pro
Bay 5: WD 3TB Green
Bay 6: Empty
Bay 7: WD 3TB Green
Bay 8: WD 2TB Black
Bay 9: WD 2TB Black
Bay 10: WD 2TB Black
Bay 11: WD 2TB Red
Bay 12: Empty

The system advised me that drives 3 and 7 were failing and I have already got 2 new WD 6TB RED Pro drives ready.

The engineer also informed me that all of the smaller drives (Bay 7-) are showing considerable SMART failings, so as part of the recovery process I would like to consolidate my data onto Drives 1,2 &4 and the other 2 6TB Red Pro drives that I have. I understand that this may be insufficient and am ready to purchase additional drives.
I live in Preston, Lancashire, this has already been down 5 days, so I am looking for an urgent turn round, but also one which I can afford. Please contact me, so we can determine the best next move, and also give me an idea of the potential cost.

Authors Note: In all cases of data recovery from Synology NAS systems, my recommendation is to take the system straight to the experts – in this case Data Clinic.

Data Clinic are a UK wide data recovery company who specialise in RAID and NAS hard drive recovery. Their NAS recovery page for Synology RAID hard drives can be found at http://www.dataclinic.co.uk/synology-nas-data-recovery/

Hard Drive Man

Interesting things about hard disk drives

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