File Record Segment and Read Failures on hard drive

Just this evening my girlfriend was using her laptop and her 2.5″ HDD failed with something like a “Read failure with status 0xc000000e”. I tried to get it to work in various ways but to no avail. It makes a small buzzing sound for about half a second every second or so. There are some error messages too: “File record segment 89D3 is unreadable“. It’s a Western Digital WD Scorpio Blue 1TB HDD. I was just wondering what your policies are for recovery and what kind of cost I would be looking at. There is some very important data on that drive, my girlfriend is a photographer and it has all her work on it. Ideally the Ellesmere Port centre would work the best for us as we live not too far away in Chester. (Liverpool or Manchester would also be fine).

read failure with status error (hdd)

I also have bought an iPad Pro and want to transfer all my data on my current iPad (iPad 3 purchased 2012) to my new iPad.
The iPad 3 (2012) doesn’t charge when I connect it to the mains. (I want to create a back up to restore to my new iPad Pro.
When I took it to the Apple Store I was told they can’t help me and the Apple Bar Genius who looked at it recommended that I contact yourself (Data Clinic) as you are experts at retrieving files from systems with file record segments that are unreadable.
He said that Data Clinic is the best place to try for recovering the data from the iPad 3 and updating the iPad Pro with this data

The hard drive has failed with read failures. It has been inspected by a computer repair shop in Chester and we are told it’s dead. However, it is possible to ‘see’ the files on the hard drive but just not to access them- so the data is on there, we just can’t get to it. Some of the data is backed up elsewhere at home- but not all of it. I wonder if you might be able to help and also to let me know what kind of cost we would realistically be looking at for recovery of the data.

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Toshiba Hard Drive Failure

Complete drive failure. Taken apart to have a look at, makes a loud scraping noise. Not recognised by the computer at all. I have been told it is complete drive failure and this would be the only way to recover the data. Is this something you can do and how much does this service cost? The drive is a Toshiba model and I am in Leytonstone, near Foxtons.

My wifes Toshiba MK2555GSX hard drive has stopped booting up in her laptop. I’ve removed it and tried booting it by the esata port on my laptop and it makes the same sounds as on datacent.com that indicates its a stuck spindle. Would you be able to give me quote for how much it would cost to recover the data from it?

The power cord was pulled from the Netgear Readynas Duo running 3 x MK2555GSX hard drives. When it was turned back on, the lights flashed an error pattern that indicates a disk error. Upon mounting the drive in a Windows 10 machine, the Disk Management utility reports “bad disk”. DiskInternals Linux Reader’s log file says “Read Error The drive cannot find the sector requested Disk: 0 (0x6F3BAE0) Sector: 0 Size: 512b

Toshiba laptopA member of staff brought in a Toshiba laptop that would not boot up. I tried everything and no matter what i did it would not boot so i figured the hard drive might be corrupt.
I then took out the hard drive and put it into an enclosure like i normally do, it wouldnt show up in windows explorer so i made the disk online using disk part. it would then show up but i could not see any files…
I tried using Recuva, that sort of worked (showed loads of files) not one file appeared that was over 1 mb!
How much will it cost for you to recover the data. I am trying to price up if the data is worth more than the cost of repair or not.

Hard drive took a knock and now makes a whirring noise and doesn’t connect or show up on pc. I believe it is a western digital hard drive, 1tb. Would you be able to provide a quote for recovery?

Save Phone Data

I dropped my phone down the toilet a couple of days ago, and I’m wondering if you can save as much of my photos and notes as you can. My phone is completely dead and like to get all the photos/videos off. It is a Samsung alpha. Is this something you could give me a price for please? Following the advice on http://phone-recovery.pen.io/ has meant in this case I got my data back safely.

Samsung J3 mobile phone

I have a samsung galaxy tab 3 p5210 that needs jtag repair.
I was trying to reinstall stock rom in odin and during flash the laptop died. Now the tablet will not do anything, won’t boot into recovery or download mode.
Do you offer jtag repair for tablets?

Is it possible to recover data (contacts, SMS etc) from a SIM CARD, not the mobile phone but the SIM card.

Samsung J3 phone with a Micro SD card however the phone is saying that it preparing the SD card and checking for errors and then that the card is damaged, she has lost all the photos she has and I would really like to get them back for her. They were abroad on holiday and had issues at customs which in turn means they went through the x-ray machines on estimate 10 times and I am considering that this could have had an effect on the phone / memory card.

Dropped iPhone 5s from height of 1.5 meter onto hard floor. No case. Thin crack on screen. Will not turn on at all. Tried hard reset. Tried charging. Handset warms up when on charge but unable to get any power to the phone. Have not recently backed it up and have lots of of sentimental photos and videoes on there.

I need to retrieve deleted whatsapp/SMS/mms from my phone from before I changed my number. I haven’t ever backed it up either. Is this possible? Is it very costly?

Apple iPhone 6 128GB. I have lost the backups on my laptop and 1 incomplete back up of 101GB on iCloud. While attempting to back up the iPhone on my laptop the phone bugged and froze out so I did a forced reset. After this the phone was stuck on the Apple screen. It was brought to an Apple Store who updated my software from iOS 10.2 I think to iOS 11. Now the phone switches on but when I enter my passcode to unlock it, it goes dead and switches back on. The process repeats. Apple technician thinks the memory might be too full, I doubt that, I’ve tried to re update it but the same problem exists. I have 11,000 photos and 100 video on it that aren’t backed up or copied and I really don’t want to loose them. I’ve had a kid in between and most of these photos are his first 2.5 years in the world. In your opinion, and being fully honest, do you think this data is still recoverable? I’m hoping it could be the battery or the cb2c chip? (Not sure if the chip name is correct)

Data Recovery on NAS requested

Synology logoThe following 3 NAS data loss problems are best addressed by links to these two previous posts: https://harddriveman.com/2017/07/01/hdd-and-nas-data-recovery-required/ and https://harddriveman.com/2017/04/06/synology-nas-data-recovery/.

My Synology DS1813+ NAS (data sheet here) is showing that I have a volume crash and that it is unable to use the volume. I am unable to back up the data as there is 25TB+ across 8 different sized disks and I don’t have anything that will hold that much – also I have no idea how I would back up the data even if I could. I don’t mind losing some data but I’d like to salvage as much as possible as this includes a lot of both personal and business files collected over several years – is this doable or have I lost everything?
I had recently removed and replaced a 2TB disk with a new 8TB disk and the NAS was going through the repair process. At about 20% my property had a power cut that turned the NAS off mid-process. When I powered it back on the beeping started and after the NAS went through a checking process a message appeared stating “Unable to use this volume. The data in the volume may be crashed. Please try to back up the data before removing the volume.“. I’ve tried rebooting the NAS but this hasn’t helped.

My external NAS hard drive was dropped today from approx 3ft. It’s a 2x2Tb WD passport ultra. Initially my computer allowed me to access the data once, but has not allowed me to since. My laptop will recognise that something is plugged into the USB port but will not let me access it. When I do, it gives “I/O device error” message. Occasionally, once in the 10mins I had the drive plugged in, it made a beep noise. It does also take a while for the laptop to recognise that the drive is connected.

I have two external NAS hard drives that do not appear on my Computer when they are plugged in. It’s been years since I tried, but I know there are documents there. Movies, pictures, sound effects, etc. one is 1tb, the other is 2tb.

Mac repair shop woes

We have a faulty hard drive from a mac which we would like data recovery. We took the mac to a mac repair shop and they were unable to recover as the mac was faulty and would cause further damage to the hard drive. They removed the hard drive and advised it would need ? Forensic recovery. Is this a service you provide?

Problems with iMacs
My iMac shut down. It’s 5 years old. The first repair centre I visited told me it was a mechanical failure of the hard drive and that I needed to go to Apple to get my hard drive out and send it to a recovery data centre.
I went to Apple and they said my hard drive files were empty and that it was a software problem. They wanted to reformat the hard drive but I said no. Now I would like to know if my data can be recovered….

The one tb hard drive in my 2000gb imac failed. I have had it replaced locally and have the faulty disk. Local repairer attempted to recover data but pcb damaged and they suggested a specialist. I think there was only around 500gb of data on it. How much would it cost to recover data and would this be to an external hard disk drive ?

Macbook AirFew Issues.
Mac doesn’t display HD.
If it Reads HD it may/may not show files.
Ejects Itself leading to ‘not ejected properly’ messages.
Have tried different Cables and on different Macs and its the same problem across.

Mid 2013 MacBook Air model A1465 was liquid damaged on Saturday. Apple store reviewed and said logic board, top sheet, etc, covered and knackered, but SSD looked like it had escaped, pulled drive for me. Have tried connecting it with an external enclosure from OWC, but completely unresponsive. Possible the drive was damaged by liquid, or potentially at some point during the transfer to the enclosure, though no obvious physical signs.

Can you help?

I accidentally unplugged data or power cable while PC was on. Discrete clinking sound since, PC won’t see it anymore.

I had troubles with a hdd from a dvr, now I get recovered files on format vp6. I need a tool to view those files.
Could you help me with this issue?

I can access data but it will not transfer, I want all of the data on a new hard drive?

I have a broken hard drive from a iMac. I live in Norway and I considering traveling to London for fixing my disk and get my pictures back. Is it possible and whats the prices?

Dropped my 1tb Seagate external hard drive about 1ft ,you can here it spinning inside but wont load up , would this be able to be fixed ?I am offshore at present so can only be reached by email.

The portable drive is powering up and the HD is spinning but the PC is not recognising the device through the USB.

The computer does not recognize the external disk, it does not appear on the control panel. The disc light stays on. Sounds of clicks, or of the needle. Can you tell me how much this repair can cost? I’m desperate because i have very important photos

Light comes on, disk spins but the computer doesn’t recongise the drive. It use to be temperamental with the actual micro drive port, a quick wiggle and it would work. Now it tries to work but to no avail.

My harddrive suddenly stopped working. When I plug it in to my macbook I hear these faint tiny beeps, that roughly go on for 11 times, then it goes quiet with no movement. The light stays on but that is about it. When it comes to plugging it into PC, the device can be ejected but doesnt come up, and the same symptoms as on the macbook occur

I have MY PASSPORT 500GB and I think it’s damaged due to fall and I can’t access my data now. Will it be possible to recover data out of it? How can I send it to you. I live in Chelmsford, Essex.

Hard drive is a WD My Passport for Mac 1TB. It has been dropped and my computer is no longer recognising it. It does make a whirring noise and lights come on.. just not able to be read. I presume that once you receive the hard drive you will then give me a quote for data recovery? I also need to know if and T&C’s for the data being recovered.

Drive not responding in Liverpool and London

I had a RAID 1 (mirror) with 2 x 2TB drives.
One of these drives (A) was accidentally taken away and some of the files deleted, this was then put back into the computer and it was hoped the files still on drive B would be restored to A.
However it seems the computer instead proceeded to update B by starting to delete files? Im not sure if this bit is true?
This update process was stopped by powering off after about 2 minutes, so it is hoped most of the missing files are still on drive B. The drive B no longer boots, drive A still boots its original OS (Fedora 20) but the deleted files on there cannot be recovered. Using a system rescue CD no other data was found.
Do you think there is a chance of getting the data, can you do it, and how much will it cost including postage (liverpool) and I’m considering using Datlabs data recovery, to restore my files.

lots of hard drives

I have a 500GB Xenta External Hard Drive that has been dropped from table height. It powers up but is not discoverable on a pc. It makes a clicking sound every 5-10 seconds which I believe to be the arm on the hard drive. I would like some information on how much it would cost to recover data from this drive and the time scale of which this would take.
Due to work operation times I can only be contacted on the email address provided above

Whilst on the subject of Datlabs, I need data recovery myself: My Lacie external hard drive (500MB) was working ok early on Saturday morning, then when returning to take some music files off to burn on CD, it just starting to make a clicking noise repeatedly & then what seems like a scratching noise and a small beeping, and would not show up as a plugged icon my laptop, Windows did show a message stating this USB could not connect to the computer. the light on the front comes on and i need to recover the data. I’m in Liverpool, near Exchange Flags.

This, 500GB Western Digital Hard Drive has failed. We need to retrieve as much of the data (documents) as possible. It spins but clicks and does not read data. Has not been dropped or submerged. Mechanical/Laser failure?
Tameem at UCL IT recommended you on London. They are not willing to open the drive to check workings.

I have a damaged flash drive and was wondering if you would be able to fix it and recover the data on it?
How much would it cost and how long would it take?
I am based close to King’s cross and Russell square.

Hard drive was dropped then suffer from high electrical power .
Data Recovery needed fixing the hard drive not necessarily.

Drives not showing up

“My toshiba external drive is making a ticking noise and wont load up.”

When it comes to needing assistance getting the data from hard drives that are no longer showing up I’d like to point readers to most of the posts in this blog. Here are some of the newest enquiries.

Sandisk not working
I have a SanDisk Ultra 16GB SD card which just stopped working in camera whilst on holiday. It’s not physically damaged but is not recognised when inserted into camera or laptop. It has around 1500 photos on it and have just tried a local computer shop who tried a recovery program without success. I wonder if this is something you can help me with.

hard drive

Laptop drive not showing up
I sent off the laptop to Kroll data recovery and they have charged my £599 for just pure recovery plus add ons, the apparent problem with my laptop is media corruption they have said they can recover around 70-90% of the data on there. The laptop is a Hitachi make. The drive is a Hitachi 1TB 3.5″ HDD drive (It has been opened). It is making a Click, Click, Beep noise repeatedly. The data on the drive that we would like to recover is Photographs and that is about all, anything else would be a bonus although none of it is critical our budget is about £100.

External HDD was dropped. Makes a whirring and scratching noise. I opened up the external hdd but the arms were in te rigt position. Can you give me a rough idea of how much it would cost to retrieve our data, if it is possible. Has a lot of music, photos and documents we need. I am outside the UK, in Italy, at the moment but move back to UK permanently in September.

I need a donor back plate board to get my drive up and running, mine is burnt out I believe.
Hard Drive is:
Western Digital
WD3200BEVT-00ZCT0 (320GB)
Board number:
2060-701499-000 REV A

Need help with hard drives

When the hard drive is connected, it is recognized but does not open in My Computer.
It is a 2TB Western Digital Elements external hard drive.
When it is connected, it freezes the entire computer but does not open. Upon disconnection, the computer unfreezes and continues normal operation.

Have a Samsung D3 external harddrive. Laptop stopped recognising the drive. Contacted Seagate customer service and they gave me a link to recovery software but this did not work. they thought there might be a physical problem with the drive. On initial recovery scan it showed all file names but there was no content – everything 0 bytes

Undetectable by Windows. D: drive icon just appears then disappears.

My iMac screen went white and when it came back on asked me to do a time machine backup. I clicked yes without realising it would wipe my external hard drive. I’ve cancelled the back up and managed to get the Mac back on, but my external hard dive with all my work and photographs has been wiped. Is it possible to get these files back as I’m a wedding photographer and it had all my weddings on from the past 2 years.

microlite dvr

On my DVR unit (MicroLite II), I cannot playback my recording’s on the DVR unit & my home devices (iPhone, iPad). When I checked my DVR unit it states that HDD 1 is not working. Does that mean I need a new DVR unit or can I get the problem solved?

I dropped water on my Apple MacBook Air – it immediately went black and Apple have written off the laptop (£1650 worth of damage). I would like to try and save the data on the laptop. Please can you advise?

Western Digital Elements 500 gb external hard drive without indipendant power supply.
I have been using the drive fine for a few years recently plugged the hard drive in via USB and get a error message stating the USB Devise is using more power than the USB port can supplie (power surge).
This error occurs when pluggin the drive in to either a iMAC or Windows Laptop system.
I have tried the devise in various USB ports (in both systems), with a USB powered hub and have bought a new USB connection cable and tried the above steps with the new cable.

Data Recovery from Lightroom

This hard-drive failed a coupe of years ago when running Lightroom, and was making a ticking sound. I had it looked at at the time by Data Recovery Tips [http://data-recovery-tips.co.uk/] who were excellent and said the sound is caused by the heads moving back and forward from each extreme in attempt to read the data from the disk and felt that this was because the heads have degraded. At the time I couldn’t afford the recovery but would now like to have this recovered. Could you please provide a quote? Do you do no recovery no fee?

lightroom

I’m having issues with a 2TB seagate 2.5 inch external drive. I recently had to move the drive into a new enclosure as the USB connection on the original Seagate case had failed. This replacement case worked for a good month or two however I’ve been having issues accessing the drive properly recently. Initially it would unmount itself randomly, however this soon progressed to not mounting at all. Then it became incredibly slow/unreadable by my Mac. I primarily use the drive for photo storage and it contains my Lightroom catalog data and backups. The vast majority of my recent work is on there. I have tried several times to check the drive with Apple disk utility but it either un-mounts or fails to be read. I have also tried copying data to a new drive but it will unmount before it can finish the transfer. It doesn’t appear to be making any strange noises and to my knowledge it has not been dropped. Wondering if you could give me a rough estimate for a repair? Or if I’m better to bring it in for appraisal and if there is a cost associated with this?

Hard drive has died (clicking) and I need important documents from it for my master’s thesis

Have tried to retrieve data from external drive today and got error message on two laptops – drive structure is corrupted, unable to read data. The laptops both see the drive, it appears in File Explorer, but them messages comes up when you click to access. Need to retrieve my Adobe Lightroom files.

I have a power connection problem with my hard drive (possibly a shorted diode). Its an old model with its own power supply. I would ideally like it repaired but would also be interested in a quote to just recover the data.
Please now contact via email as I will be in the office and unable to answer calls.

Believe the hard drive has been dropped – making a ticking noise.