Phone Data Required

wet phone“I wanted to know if you work with spillages. I had a grease/oil spillage on my phone (OnePlus X) and it’s not turning on/off and not able to charge. Rice didn’t help, of course, as it is not water spillage. Would you be able to clean it / recover it, so that it works? I am not concerned about data on the phone. Also, how much would it cost?

I own an LG G3 and out of the blue have been struck with the ‘green screen of death’. I’m unsure if you’re familiar with this but it’s relating to a kernel error. Safe mode is unavailable so it seems to be a case of performing a factory reset to try to solve the problem.
I have a photo of the wording if it’s helpful but I’m just wondering whether in your experience it’s worth trying to recover the data and if so how much you charge for this.
If you could email me with a response that would be great.”

As long as not too much damage has been done to a mobile smartphone, it is more often than not possible to retrieve the data from it. The method used to recover the data is dependent on how the phone was damaged. Spillages often damage the phone’s circuit board and usually a large internal clean up operation is necessary to remove all the short-circuits. These jobs tend to cost around £300 or so. ‘Green screens of death’ are less of a problem and usually there hasn’t been any damage sustained by the phone, its just a software (or firmware) problem. The cost of data recovery in these cases is around £250.

There are many outlets in the UK that offer smartphone repairs but very few of them have the technical capability to recover the data from a damaged phone. You need to Google ‘data recovery’ and see what you find, alternatively take a look at specialist data recovery blogs such as to get an insight into the types of problems people have and their recommendations as to how to recover the data.

Data Recovery Help

The USB connector on my harddrive has broken away. There is also a possible read/write head issue. 2gb drive I need data recovered on behalf of a client of mine. I have all the footage for a short film on an external drive. My files wont show up when the drive mounts but the size left on the drive for storage shows the data is there

External drive suddenly stopped working. When it is connected to a computer it makes a start up noise but the computer does not recognise the device. I have my mate’s Samsung HD502HI 500GB hard drive, she said it was dropped and it will not switch on. We took it to a PC repair shop which was unable to power it up and indeed as soon as it was connected to his PC, he said it switched his computer off. She has wedding photos and videos on the drive.

I have a WD Elements 512GB external hard drive. A month or two back, I was transferring around 150GB files from a separate External HDD to my Elements external HDD (literally drag and drop from one drive to another on my Win 10 laptop) and the process paused around half way through. I tried cancelling the transfer, but it would not cancel.
I then attempted to shut down my laptop, but it would not shut down until the now “frozen” file transfer had completed. Since the file transfer had frozen, I then pulled the external Elements HDD connector out of the USB port, and switched off my laptop. On restarting the laptop, I plugged the Elements drive back into the USB port and the laptop would no longer recognise it (though it knows something is plugged in) and file recovery software shows the drive has “0 bytes” of storage. No drive appears in “Computer”, thus it is no longer accessible. I cannot get any of my laptops to recognise the drive/access the files, and attempting to initiate the drive from Disk Management (Windows 10), shows the drive does exist, but an error message prompt explains the drive has suffered an “IO error”.
There is around 300-350GB of data on the drive, though difficult to know exactly as I was transferring around 150GB of data to it. So it may only have around 150-250GB of data, depending on how much data was saved to the drive before the above error occurred.
On the basis of the above and your experience recovering data, does the fault with my external WD Elements drive have a good chance of data recovery should I proceed with your services?

I dropped my works laptop and now the hard drive is clicking and the laptop wont power up and says no bootable devices available. Is this some thing you guys think you could fix? Can you please email me with a quote.

Data Recovery Tips

Data Recovery Tips
Have you ever lost data and needed to get it back? This excellent data recovery tips site explains ho to do just that! Here are some typical enquiries.

Hard drive failed after trying to copy a large amount of data on to my laptop. Error message ‘USB device not recognised, may have malfunctioned‘ seen. Most common fixes to eliminate the possibility of some other cause of this error message tried.

Transcend storejet 3tb external hard drive running on macbook pro. Data is still on hard disk and can be accessed but read and write speed has become very slow such that I can now not work with this data. I need to back it up onto abother external drive before this one stops working for good. When I try to copy the data onto another drive the transfer speed is too slow and I am getting ‘error 36’ messages on my mac.

Deleted a Time machine backup from my Synology NAS that uses Synology Hybrid Raid with one disk fault tolerance. I now realise that the time machine backup may have contained photo’s that did not restore to my iMac… If possible I would like to restore the Sparsebundle so I can check it for the photo’s.

i can connect it to the computer and software are being installed but i cannot get access to the data

All of the files (including crucial files for my dissertation) on my USB drive have disappeared. I visited the IT Services at my University (Oxford Brookes) who have tried testdisk and Photorec in Linux but it does not find any useful data. The file and folder names, and contents of files on the stick are in gibberish. I have been using the USB drive in my Macbook pro (2011) and on PC’s at University, it is an oldish USB drive that i received for free from the University when i started 3 years ago. I am unsure if my Macbook may be the problem due to its age and experiencing file and saving problems when using Microsoft Word on it in the past. It would be so helpful to have the files recovered as i am now extremely behind with my dissertation. How much would recovery of these files cost? And is recovery Guaranteed?

Phone Data Help

My iphone 6S(+ I think) got wet. And then I tried to charge it after I thought it dried up, as the battery was dead and the phone was switched off when I got it wet.
I went to sleep when I started charging it and the battery sign came up when it started charging. When I woke up and tried to check the phone again, nothing came up on the screen and I tried to unplugging and replugging the phone back into the com.
I then tried to put it in rice for two days to no avail and the phone won’t switch on.
I took it to an Apple store Manchester today and they said the phone is unable to take a charge nor power on.

They said they were unable to verify whether there’s liquid damage as there’s a piece of plastic stuck behind my sim card port, which means that they can’t open it. If they were to take away the screen and check the inside of the phone through that route, then the screen might break as I already cracked it previously.
Right now, I’m just trying to see whether I can still retrieve the data on the iphone if I can’t turn it on, including its photos, contacts, notes, etc.
Thank you so much. ( I can’t take any calls as my phone’s dead, feel free to email me )

Can you retrieve deleted pics and messages from my iphone 6 for the last 2 months , i gave my partner it to use and i think she is having an affair i am sure she has deleted all pics and messages as i saw a few . It was disconnected from icloud and not backed up to itunes during the last 2 months

Failed HDD Problems

Here are a collection of questions I’ve been sent recently and links to answers I have found.

Hi there I’ve got a Freecom Classic SL 250GB Drive which has recently failed and is making clicking sounds when its booted up.
I don’t suppose you have a rough quote of how much this would cost to repair, if repair was possible?

Dell Inspiron N5030 hard drive failure, 320GB.
Many years old, 15,000 hours according to diagnostics by a company.
I would like data recovery on files please.
Was quoted £130 by a company.
How much would this be?

I have lost access to the data on my laptop hard drive (Seagate 750GB) and I would like to recover all data on it. Please could you tell me the price for standard recover data.

Hi my 500GB harddrive has failed. On turning on the machine the hardrive makes a clicking sound but windows will not load. In system Bios the harddrive does not appear. I am based in Darlington and obviously you are not far away. Is there any idea of the cost involved and how long it would take? How would you send any data recovered?

Samsung Spinpoint F3 HD103SJ 1TB Drive. ZFS Filesystem.
Disk appears to spin up ok, no strange sounds. Although it’s ZFS it’s the only disk in the pool, which is why this is a problem. When the computer, or any computer with the disk in starts, POST fails when looking at AHCI port#0 31000ms timeout. I would prefer email communication, because of University.

I have a Samsung hard drive that I’ve been backing my photographs up on. However, I’ve tried various computers and a different lead and the device doesn’t seem to be recognised.

I Want To Recover Data !

I would like recover data from two external – portable hard drives. I’ve opened them both but have damaged read/write heads and they not working – motors working but not showing anything on the PC. Could you let me know how much i have to pay – don’t need to fix drives – only recover data – one of them is 1TB and second 500gb. Im from Leeds.

My hard drive start make strange noise click of death i think this disk need to replace head. I try on my own to replace this with the same model etc but i failed plattern are in good condition can you swap head for me? I can recovery later with programs.

The external hard drive fell out on my bag onto the pavement. The case is still intact and there is nothing rattling around inside. However, the computer won’t identify when connected and it clicks.
Can you please provide a quote for recovering the data by next week?

The hard disk was not detected in the pc . It starts, then clicks and then stops. Please can you help. The 500GB HDD in my MacBook Pro (2009) has failed. I need to copy all data that can be retrieved. Could you pls send me a quote.

native_stopping_menuWe bought a new 2TB WD external drive at the beginning of august and formatted it for Mac. All of a sudden it stopped working. It spins when plugged in then stops, a click can be heard for a few times. After a few minutes the light starts flashing very slowly. According to WD it might be a power issue and the drive could be “sleeping”. When plugged to a PC, the system prompts the drive installation and the “safe removal” icon is available, but, being formatted for Mac, we can’t obviously access it.

I have a Seagate 1TB external hard drive that has been used exclusively with Apple Macs. It has recently stopped working. It was checked by an ICT technician friend who connected it to an external drive dock to see if the drive would be registered – no success. I also took it to the Apple Store to see if they could do anything – again, no success. They suspect that the drive architecture is still ok but the drive electronics may be at fault – when the drive is connected, the led indicator light flashes but there is no drive sound. Could you provide me with a quote to check/repair the drive & hopefully rescue the data?

HDD, SSD and Data Tape Difficulty

western-digital-caviar-green-wd10earxHard drive has failed – 1Tb Western Digital SATA WD10EARX. Was fine yesterday – Windows10 64bit – used for data – not the prime drive. On startup this morning did not appear on Explorer. Definitely spinning, possibly some faint clicks, but pretty quiet. Tried it in a Linux PC and wasn’t found there either. We live near Carnforth.

Cruzer SSD has Problems

A Cruzer SSD drive, either 16GB or 32GB capacity, has stopped working.
When plugged in in any port, and any computer, nothing happens. The flash drive has an LED which now no longer lights up, and the computer makes no acknowledgement of its presence when plugged in.
Recently, the computer I use most often has insisted that there are problems with the drive, but when I have told it to scan and fix these, it tells me there are none. It has also suggested that I must format the drive before use, but this was also inconsistent, and removing and returning the drive allowed me to use it without problems.
Although you do not advertise data recovery from flash drives, I sincerely hope you are able to help, as this one contained various important files, some of which have no backups.

Hard Disk Failure on Windows 10 Machine

Hard disk failure. This is our PC’s 2nd drive (D:). Had just recently upgraded OS to Windows 10 which went smoothly as this is a new base unit then when this problem occurred Windows was seizing, presumably looking for the drive which disappeared – so couldn’t access data on this drive which no longer shows in File Explorer. I have disconnected it from the PC base unit. HDSK details are:
Model Samsung HD103UJ

I’m unsure whether this is a problem with the hard drive or is something that has been caused by the Windows 10 upgrade. If more symptoms of the failure can be provided.

Conversion of Data Tapes

sony qd 2120I have 36 x Sony QD2120 Mini Data Cartridges formatted in QIC 80 (120Mb). The data is scientific images and possibly associated files in various IBM PC-readable formats (proprietary). We would like to send them to you for conversion to modern media. I am a little less sure on the original hardware/software used but possibly a Colorado drive . Apart from age of the tapes there is no reason to believe any corruption has occurred.

WD External HDD Broken?

My WD external hard drive stopped working. When I connect it to a laptop I get a message that it needs to be formatted before use. There is blinking and no distinct noises.
I have around 10GB of data, including photos, video and audio files.
What would be the time frame and the costs of data recovery? IT colleagues at work ran basic scan and their software detected a lot of data but could not recover it.

The hard drive is most likely to have bad sectors – areas of the hard drive that have become no longer readable. Otherwise known as “degraded media” it is caused by the magnetic signal that is stored on the hard drive degrading to such an extent that the computer can no longer recognise the signal it reads.

Whirring Clicky Hard Drive

Question: I dropped my external harddrive and it is now making a whirring clicky sound and I can’t access the data on it (see an example video at I can see the folders but some are empty. when I try and drag the folders off it says it can’t work and then crashes and the harddrive disappears from the side menu. It’s got absolutely everything of importance to me on it so I’m desperate to fix it! Please could you let me know a quote for hopefully retrieving the files off it? Thanks!

Answer: This is an interesting one, because the symptoms describe a mechanical fault – the clicking whirring sounds tell me that the heads of the hard drive no longer work, but surprisingly your hard drive is still working insomuch as Windows can still ‘see’ and communicate with the hard drive. So in this rare case, I’d say that the problem with your hard drive is either a weak head and/or bad sectors on the disk.

Tackling a hard drive with a weak head in order to extract the data is a difficult task and certainly not one for an IT department. Instead you really need a skilled data recovery company to extract the data for you. Because your hard drive is obviously in a very bad way, tackling the recovery of data needs to be exact, precise and handled correctly. The internet is full of data recovery horror stories (see, so let’s do everything we can to avoid this type of incident happening to you.

Choose a decent data recovery company to retrieve your data. How do you choose a data recovery company? Speak to friends and colleagues, go online and see what’s available and what others say about them. Treat reviews with a pinch of salt as they are not always accurate.

Help Recovering Phone Data

smashed-phoneI’ve recently started providing assistance to people looking for a data recovery service from their mobile phones. I’m currently developing a phone recovery capability that will allow me to retrieve the data from all types of mobile (smart) phone. Here a some of the enquiries I’ve had recently:

Phone Has Gone Through The Wash
My personal phone went in the washing machine. It is currently in a box of rice in an attempt to dry it out. I need to recover photos taken for business purposes. My business phone number is attached.

Erased iPhone Data
I accidentally erased my iPhone and although I have a backup up to 2 days before the erase, I lost everything from the most recent 2 days. The most important lost data is voice memos which I have tried hard to recover using online tools, but failed. I have nearly lost hope, but is there ANY way of recovering voice memos on the iPhone that were recorded 5-6 hours before the iPhone was erased please? I would be very grateful for any help.

Dropped iPhone in Water
Dropped my iphone 6 into water, screen was already cracked and now is cracked more, after retrieving my phone from the water the screen was not working properly, I turned it off immediately and now I can’t get it to turn back on, there are some photos on there I really want to recover so if you could let me know how much that would cost that would be great.

Motorola Moto G Died
Sons phone – Motorola Moto G (orig model I think abt 2 1/2 yrs old) no memory card has been dropped on hard surface and died – would really like to recover data – photos / videos – not backed up. can you help. Could get to London office or possibly watford

Sony Xperia Recovery Needed
Sony Xperia need to recover sms, video and whatsapp messages

Smashed Samsung Galaxy
My partner has had her Samsung Galaxy S6 hit out of her hand, it has not booted since smashing on the floor and does not connect via USB to other computers. This phone holds nearly all the pictures and videos of our children. Is it possible to recover these files from the internal memory?
It was hard impact on to the floor, causing screen to crack and possibly some other damage.
The phone appears to partially boot and freezes, so I’m hoping the flash memory may be ok internally.
If so, what would the likely cost and timescale be for this?
I really appreciate any help you can provide.

Dead Fujitsu 100GB External Hard Drive Stopped Spinning

fujitsu-hard-driveI had an email from my brother yesterday. He was having some difficulties with his hard drive that had his family pictures on and was getting some grief from his wife who was blaming him for losing the photos. He wrote: “I have a Fujitsu 100gb External usb hard drive that has stopped spinning. I last used it about two months,worked ok as i copied some music and photos to it.Tried to use it two days ago to transfer some photos,it did not fire up.It has a double usb cable,one for power, one for data transfer.The hard drive can be removed from the external case,and the hard drive can be removed from the usb connector.The drive shows up on my laptop,but I think it’s the connector showing.I need to recover the data on it,especially the photos. Any help would be grateful,and a idea of the cost please.”

The Fujitsu 100GB External hard drive you have is quite an old one. Early models used the double USB cable you described to power the drive and transfer data. My first question to ask you is have you changed the cable? I doubt that you have as the double USB cable was a short lived idea that was quickly replaced and is therefore quite a rare item.

You should be able to remove the hard drive from the case and plug in a normal SATA power and data cable to the drive – this will completely eliminate the connectors and cables and if it works then there’s obviously no problem with your hard drive and you’ll be able to copy off the data.

If you still have problems then you do indeed have a hard drive fault. What the fault is will require further investigation and you are welcome to contact us will you would like us to examine the hard drive for you. The cost of a normal data recovery service in the UK is usually between £400 and £600. But before you go off and start making calls to data recovery companies, why don’t you see if your work can sort it for you? Working for the Local Education Authority in the UK, I suggest you contact Jan Schon (see who does a lot with data recovery and works for the same people that you do. You may even get a better price if you go through her too.