Hard Drives / Phones not Working

This article is about hard drives and mobile phones that are not longer working but require the data recovering from them. There are also some enquiries relating to forensic data recovery, where digital information is retrieved in a specific way that adheres to legal procedures.

  • I believe I have damaged the port for my Toshiba Canvio. will only receive power if the port is placed on a angle.
  • I have deactivated the power supply by plugging in an incorrect cable to the external hard drive. Want to get access the the photos on there.
  • Drive spins up but no arm movement can be heard. Clicked a couple of times a week or so ago but computer still worked. Now can’t find media.
  • Drive was dropped and now clicking. Can not access anything on the drive. Drive is a WD20EZRX (WD Green 2.0TB 3.5 Drive)
  • WD My Passport 1TB (2010) is not being recognised by MacBook anymore.
  • I have an iMac where one account’s data has accidentally been deleted, that I need to be recovered.
  • My mums external hard drive stopped working and started making a clicking noise. My stepdad sent it off to a place in Wales where they swapped out various components and declared it irrecoverable, but the company has very bad reviews.I still have the original drive so would it be possible to get it evaluated to see if all data truly is lost?
  • I have a portable hard drive that has stopped working, I believe it is a solid state / usb type. Is this something you would be able to fix? I am looking for a forensic data recovery service as the information is to be used legally.
  • I have a 4TB external drive (portable) that does not properly start up and that does not ever sem to completely map out. The high level folders appear but nothing underneath (photo’s, music, documents, movles). I would like this disk to be forensically restored and useable again if possible with minimal loss of data.
  • My SD card is sadly no longer being read by my MacBook Pro. It has some pretty precious data and wondered if you could have a look at it please?
  • My External HDD can not read anything on my computer, not even displaying but the power indicator once plugged in it’s on. i think it has been dropped and broken. I want to recover all of my data ASAP.
  • TOSHIBA 500 HDD. Whirring heard before crash (This customer is based in channel islands and will send to us direct)
  • Harddrive not reading and making a bleeping sound every few seconds
  • I would like to see if you could help. I am involved in a legal case where my xperia z5 compact was broken at work.. the phone works but the screen is totally unresponsive and as it has a swipe pattern and fingerprint I am unable to open it to access my contacts and saved data, I have tried a few methods but as the usb port is so far gone the cable always falls out so it’s essentially impossible. I would like to know if you are able to get into it to forensically retrieve contacts/data/files and if so how much that would cost.
  • How much would you charge to recover photographs from an unresponsive Nokia 625?
  • Lost Photos
  • Phone = Huawei Mate 20 pro

Data Recovery on Seagate ST5000DM000 hard drive in London

I have a Seagate ST5000DM000 5TB SATA Hard Disk Drive which I dropped. I made all the usual mistakes – switched it on and off a couple of times, then watched a couple of videos and opened it up to have a look. Needless to say, it doesn’t work. I bought a similar replacement drive and used its head stack to replace the head stack from the dropped drive (the original heads having been damaged in the original drop/crash).That obviously didn’t fix it. I put the transferred heads back into the replacement drive, hoping that it would still work – it doesn’t. I’m looking for a Data recovery clinic in London – I believe there is one at 68 Lombard Street, phone 0207 111 0964

Seagate ST5000DM000 hard drive

So I am now left with two non-functioning Seagate ST5000DM000 drives – the original (without heads) with the data that I would like to recover, and the replacement, with (nominally) undamaged heads and an empty set of platters, that can no longer be read. The dropped drive is formatted for Mac OS X. It contains principally photo and video files, and from memory it contains between 3TB and 4TB of files.

Two questions. Is there a possibility that the data is recoverable? And the obvious question – If I take it to the clinic at Lombard Street London how much will it cost to recover the data?

My Seagate ST5000DM000 is corrupted. Was told by another technician:
Inaccessible partition / volume
Hard disk drive have failed
Read write heads are bad
Chances of data recovery are poor
Donor parts needed.

RAID Data Recovery in Manchester and London

I have a RAID server system running Windows Server OS. I probably have around 12TB of business data and file on there, mainly Microsoft Office documents. The RAID runs virtual machines (VM’s) and we are located in Manchester City Centre. The RAID is a RAID 5. i need a RAID data recovery clinic service in Manchester. If necessary I can get the RAID data recovery service completed at 68 Lombard Street in London.

A map of RAID data recovery in Manchester – The Pavilions, Bridge Hall Lane, Bury, Greater Manchester BL9 7NX
https://www.dataclinic.co.uk/data-recovery-manchester/

I worked on trying to recover the data from the RAID with with a mac, and then one day brought it into work to use (windows) and it was very slow but still registering on the computer. The program would freeze a lot and it i had to use task manager to close it and then one time it froze the computer to bad, not even task manager worked so i had to manually shut down.

I’m getting a beeping noise from some of the hard drives in the RAID array and a Manchester raid data recovery company called data clinic tell me that some of the drives aren’t spinning. It’s been beeping and some of the RAID hard drives aren’t able to spin. It beeps and vibrates when plugged into computer, trying to spin but eventually gives out and goes quiet. I have taken the hard drives out of the server enclosure to eliminate that as the reason behind it’s faultiness, and bought an enclosure (sata 3) to try and connect to laptop but that didn’t work (still beeping and eventually stops when it is shut down). From what i know, the hard drives in the RAID array were never dropped. My partner thinks the 2 heads on two of the server’s RAID hard disks are jammed. What is the likelihood of recovering the data? I was told only 50%?

Map of RAID data recovery in London – 68 Lombard Street, EC3V 9LJ
https://www.dataclinic.co.uk/london-data-recovery/

I have been recommended the RAID data recovery services of data clinic and can take my server to either the London or Manchester RAID recovery locations – see the maps above.

Devmgmt and Diskmgmt files – data recovery

Hard drives are showing as powered, and can feel a vibration as if the disks are spinning.
fails to appear on devmgmt.msc & diskmgmt.msc

devmgmt file (windows)Seagate hard drive dropped no longer working. Has important student work on it. It clicks when plugged in.

I have 3 hard drives which I need downloading to access photos/videos etc.
Are you able to give me an approximate starting price please.

Power cut during data transfer, Hardrive has gone into RAW format. I’ve used free software to do a deep scan but when I’ve gone to recover data, the files come back in parts or corrupted. The external hard drive that has failed I’d a 2TB WD Passport. When transferring the data i had cut instrad of copied, I just wanted to enquire if you would be able to get all the data back in working condition. The files include documemts/pictures/vidoes/basic programs and software.

Seagate Expansion Desktop Drive 2T stopped working,can’t any signal from it and the blue flashing light is not showing up. No recollection of dropping it. Not showing up in the devmgmt.msc file.

I have installed windows onto my Mac and now all of the photos, documents etc that were saved on my computer have gone. I have checked my iCloud and my iCloud library is empty and I have no other back up. I was wondering whether it was likely that any of the data is recoverable and, if so, what this is likely to cost?

I dropped my external hard drive and other companies say they can’t retrieve the data as you need a clean room

Consultant. Left project with my laptop. However, to keep with project security requirements, CP FDE was enforced and agreed to. Unfortunately, I have these two laptops that are CP FDE’d and haven’t gotten any recovery media, and as my usual luck would have it, no documentation with passwords. Any help or insight on this would be greatly appreciated. Both laptops are Dell’s. Hard drive not appearing is devmgmt.

WD My Passport Ultra beeps by 7 times, then 3 times and 3 times when connected, after it had dropped from a metre.

My seagate 1tb external hard drive stopped showing up on my windows 10 lenovo ideapad laptop

Hard drive doesn’t appear in the bios and no computer can locate it, not even devmgmt or diskmgmt display them as working, it is a 60GB HDD which was failing as it did a disk check every time you booted the laptop

My portable hard disc is not recognized in any computer device. but I understand that it is functioning inside.as i remember the problem is one day I remove the portable hard disc at once without using the the safe mode.

I have just put together my new Desktop PC and connected my old HDD which was working fine on the previous set up and when I switch on the PC it starts to make clicking noise for about 10-15 seconds after which no noise and it doesn’t get recognised in Windows or BIOS. Could you help with what is causing the problem and if it can be fixed as i have valuable information on the hard drive?

Manchester Stockport RAID Data Recovery

I have a custom built RAID server that runs our business which recently stopped showing up on the company network. It’s a 10 drive RAID 5 array with 10 3TB hard drives. Two off the hard drives are offline and the RAID is not functioning at all. Before this, one hard drive had failed and the server array was running in degraded mode. I tested each disk in disk utilities and I tested them on a pc and these two hard drive doesn’t show up on there either. The company is based in Stockport and I want to use and raid data recovery service that is local to Manchester.

BL9 7NX data recovery for RAID, Manchester and Stockport

I recently had my RAID 6 fixed and converted to a RAID 5 server array running Windows server, however, some of the the hard drives in the RAID were broken (unable to be powered up) and there is a lot of valuable data on there. I was told that a professional RAID data recovery service would be able to access the data – is this possible? If so, how much will it cost and how long will it take? My nearest data recovery centre is Bury in Greater Manchester and the actual computer that requires the files recovering is in Cheadle, Stockport.

I dropped my NAS RAID tower and it wouldn’t reboot so I made a claim for accidental damage with my insurance company. They refused my claim as they stated the last used date was march 2014 when I claimed it was used up to august 2017. My grandson used it to play games eg minecraft.. They have cancelled my insurance and accused me of fraud. I contacted the server supplier in Manchester City Centre who built the RAID and they informed me that originally it had a mirrored RAID and when one of the drives stopped communicating it was disconnected and that may have been the drive checked. I notified them and they said the other drive was checked. I said that was not in the original report and finally they agreed to an independent report. I need to prove that the LUD was in 2017 (which is the case) and clear my name of making a fraudulent claim. I am hoping you can examine all the drives and prove the LUD was 2017 and was being used to play games as their accusation has dire consequences for me.

Data Recovery 10 disk RAID Servers in Manchester and Leeds

RAID data recovery Manchester

We have tried various raid data recovery methods with no success, the system won’t install new OS in boot, and we can’t repair the system with disk utilities or in recovery mode. This leads us to believe that the disks have become corrupted. The raid is a 10 disk raid 5 server running MS Windows Server with 10 x 3TB SATA hard drives. It’s a custom built raid server and is located in a data centre in Manchester. I can get access to the server and if I were to bring it across to Data Clinic in Bury, Greater Manchester for you to recover would I need to bring the whole raid 5 array or just the hard drives?

A typical data centreThe facility in Manchester report that at least one of the hard drives in the RAID is not working consistently. It will not load and when it does i can view all files yet cannot copy them to save them. I need all the files off the drive regardless what happens to the box. Is this something you can do? The light is on and the wd passport is whirring, yet it will not copy files. Please can you let me know if you can recover my files and roughly how much this will cost? I am quite distressed about loosing all my info, so if you could please email me asap. I know that because the system we are running is a raid that the data is spread across all the hard drives in the server array, does that mean that in order to recover the data from the RAID I need to recover the data from all the RAID disks in the server?

Leeds data recovery of raid server

I have a 10TB RAID 5 with 10 Seagate hard drives. The hard drives are 4TB each and during a raid rebuild 3 of the disks went offline. This led to the raid failing and the system crashed. Obviously we have now lost access to the data. It’s critically important that this data is recovered. The server is in Leeds city centre and I’m now informed that some of the hard drives are making a clicking noise and data cannot be read from them anymore. The Leeds data centre also tell me that some of the drives are coming up as not initialised. We have not initialised as this would create a new MBR and make it harder I guess to recover the data.
Can you please let me know how much it will cost to recover the data in Leeds?

I know of a Data Clinic just off of the Gelderd ring road in Leeds and can either call in to this location or have the data recovered in Manchester.

Data Rescue Harrow

I have external Western Digital 500GB
2.5″ clicking hard drive. Opened back to see if it was stuck armature. Wasnt so immediatlely replaced back. Tried replacing USB circuit board. Still no joy.
Drive not appearing on computer.

Drive WD my passport ultra,
Doest mount but appear is Disk Utility (mac) cannot have it repaired>
Data Rescue 3 can access but with the message “slow read” try to clone it but it failed

I have an external hard drive, which is about 7/8 years old. On it are photos and music , but now I can see power light but when I connect to the laptop it will not recognise it and I can’t retrieve the photo’s.
I am based in Harrow.

PC wouldn’t boot. Firstly with diagnosing pc message then about 8 hours I was given option to either system restore or refresh both methods failed. After a few attempts during the week the pc could no longer find anything to boot from. Have connected WD blue 1TB to another pc via sata to usb lead and that pc fails to pick it up? I had just updated my amd drivers when problems started.

HD Passport in Harrow is not allowing me to access my data at all. I can see there is data there but not able to open it at all.
Just get a message it is unreadable on this computer, no matter what computer I am using.

Dropped my laptop now the hard drive doesn’t work. Computer turns on and error messages still work fine but drive makes a click sound. I would like to retrieve only 2 word documents of approx. 30 pages only (with no pictures). Please could you quote for doing this?

PC failed to start, it is an old PC with a Seagate Barracuda 7200.10 Hard drive, it was running windows 7. It would be helpful if I could rescue my files from the drive to install on my replacement PC

Portable hard drive not working/not recognised by the laptop.
It does make a noise, as if the motor is working, but is not recognised by the laptop. I definetly need to rescue the data on the laptop.

Seagate 4tb external harddrive stopped working after few months of use. Model nr. SRD0NF1. It doesn’t appear in “My computer”, but it appears in device manager. I’ve tried to reinstall it, scan it with RC and EaseUS recovery programms – no luck.

When I connect my external Hd to pc or laptops it vibrants buy not showing up in on screen. I gave it to one mechine , he said it hard drive’s green plate got problem and not showing up on pc or laptops and in disk management it’s only showing not media.
M in deep sadness coz of my memories were there in my hard disk

RAID and data recovery

I had an external RAID 5 hard drive (toshiba passport) that stopped working. It had no reason to stop working, it was not dropped or damaged, it just stopped showing up whenever you plug it in. We spoke to toshiba’s raid specialists and all they’ve been able to do is offer us a replacement…but obviously that means we’ve lost hundreds of precious family photos and important documents. Can I please get a quote on how much it would cost to retrieve my files from it.

Seagate External Raid Hard Drive in a raid array, possible spindle motor problem, possibly water damage, motor runs for a couple of seconds then stops, would data be retrievable?

technology-computer-server-hosting

My raid hard drive has died, but the disks spin occasionally when plugged into an external device. My laptop went really slow and unresponsive for a few days and then it died. I would like to recover my photos mainly as they are important and as many files as possible! How much do you charge for raid data recovery (i think it’s a raid 6)?

For a useful list of standard types of raid configuration click here.

I have a server running a RAID 10 which is several years old now. Last year I formatted it for use with my MacBook and stored hundreds of photos, videos and songs on it. As of last November it was working fine, and has been stored properly since then. Today I attempted to connect it to my MacBook and it was not being detected and was making clicking sounds. I then decided to plug it in to a Windows laptop instead to see if it would still be recognised, and it recognised it but could not install the driver necessary to use it. I then plugged it back into my MacBook and now it is being displayed as “unreadable,” although it does show up in disk utility. I downloaded a program called ‘EaseUs’ and ran a scan to see whether there were still files on the drive, and the scan returned thousands of images and songs. However, I read bad things about that program, and so decided to stop the scan and delete it, and not proceed with using it to recover any data. Now I know that the files are still on the drive, I desperately want them recovered – can you fix RAID data loss?

MacBook & iMac hard drives need recovery

Expert Apple Mac data recovery kings Data Clinic recently told us about some of the more bizarre Apple Mac file recoveries they’ve recently been involved in.

Macbook and iMac

The hard drive in our Apple Mac 2012 has failed. It has already been into Apple to check the cable but that was fine. They have said they can still hear it ticking. It is a 2.5 SATA HDD.

My iMac is connected to a WD MyCloud failed and I was unable to access any files previously stored on the drive. Took the drive to Halifax Computers for them to check and they recommended we seek your services. On their inspection they reported that the drive had 64 errors and that the partitions are all raw. The drive has been removed from the WD MyCloud casing and is a 3tb WD Red NAS Hard Drive I’d be keen to understand the costs involved in retrieving the data stored on the drive.

I have a G tech 2TB external hard drive for my iMac. The input seems to have dislodged so I am unable to plug it in, this has happened before with a previous drive but I was able to wedge it back in. In this case it seems that the connector to the hard drive has broken, so it doesn’t work and I can hear something rattling inside.
The last time I got access to it, there wasn’t any problem in terms of accessing data so I think it’s just a hardware issue.
Are you able to have a look at it for me? What would be the price / turnaround for this kind of problem?
I need access to the drive ASAP so it would be great if I could come in today to get it sorted.

My MacBook Pro would not start after I turned it off because some of the apps were being very slow or not opening. I spent a whole day on the phone to Apple Support trying to fix this by using an external hard drive onto which the OS X software had been downloaded and running the computer from that. Tried to find the Macintosh internal drive which was greyed out and attempted to repair and mount disk which did not work. Apple support couldn’t do any more than that and said I should contact a data recovery company – they seemed to think it was likely that the internal disk hadn’t entirely broken down but that a file had corrupted it.
Let me know if you need any more details as to what I have already tried. I need to know if my data is still there quite urgently as I am a student and have essays and dissertations to hand in very soon and mainly need to know how much something like this would cost.

MacBook Pro fails to boot up. Disk utility cannot verify or repair disk.

You can contact Data Clinic from anywhere in the UK by phoning 0871 977 2525.

Data Recovery – Phones / SD cards / Hard Drives

Much of the information we keep today is stored digitally. This is fine until something goes wrong and we are no longer able to access our data. When this happens we need to find a skilled data recovery company to assist us. Here are some examples of different digital storage media that requires data recovery and were sent to UK data recovery company Datlabs to have the data extracted.

My phone suddenly stopped working one day with the screen turning black and unresponsive. I tried turning it on but it wasn’t turning on. I also tried to charge the phone but then after a minute or so the phone started overheating. After talking to someone from Samsung support centre, they said the motherboard is broken. I wanted to know whether it was possible to recover the data on my phone.

I have a 64gb SD card which I took on holiday with my camera. It seems to have been corrupted to the point where it is no longer recognised as a storage device on my computer. I was wondering if you would be able to recover the files on it and if so how much that would it be?

I have a 2014 MacBook Air and it has water damage and now will not power on. Is there any way of fixing/recovering the data from this??

I have a WD Elements external hard drive that makes clicking sounds and doesn’t get verified by any PC. I would be very grateful if you could advice me on this.

A broken hard drive

I need my documents from my hard drive recovered. a local company said the hard drive is damaged and needs a specialised company to do this. can you help?

I have a Toshiba 3TB external hard drive, model number MQ03UBB300. I need to replace the read/write heads. Do you have any spare?

I have a Lacie Porsche drive (Firewire 400, I think) that I can’t power up any longer. I think it’s a drive fault rather than a cable issue. There’s not much of great importance on the drive, but there are the only copies of some photographs I would hate to lose. It would be great to recover them

My laptop came into contact with a magnet and will no longer work. I’ve taken it to Curry’s PC World to try and have the data recovered, but they’ve told me that an advanced data recovery is required because the drivers are damaged. I am able to turn the laptop on but all I can see is the ‘Aptio Setup Utility’ page.

Appears drive has failed. Slow writing / reading to begin with, then I fixed some bad sectors. The next day nothing could be read / written from it. Is still recognised by BIOS and OS but will sit at 100% usage and causes explorer.exe to hang. Encrypted with BitLocker.