Hard Drive Recovery Sierra Leone

My name is James and I am the founder of Laughter Africa, a charity for street children in Sierra Leone. The charity laptop died on Monday. My mum and dad’s IT guy has got me a new hard drive and the laptop is working again but he couldn’t extract the information off the old hard drive-he said there is a mechanical fault on the hard drive itself. He’s reccommended you. I was just wondering if you would be able to fix it and how much it may be? Do you offer charity discounts? Don’t worry if not, but just thought that I would ask. I am flying back to Sierra Leone in the next few weeks so was also wondering how long it would take? If you could get back to me asap then that would be great.

sierra leone

Western Digital 1TB External Hard Drive, WDT-D2C (B). According to the opinion of two technicians, the data of my hard disk would be recoverable in clean room, because they would act of a mecanic problem (head of reading or other breakdown). The hard drive runs noiselessly, but the computer does not detect it anymore.
The hard disk contains Word, Exel, Pdf, Tiff and Jpeg image files and numerous audio files.
Audio files do not matter, so their recovery is not necessary.
The 1TB hard drive is occupied by about 700 Gb whose audio files represent about 150 Gb.
I evaluate the files to recover at about 400 Gb.

I have an external HDD that I normally use for PS4 I own and the connection of the actual HDD itself is loose and almost pulls out completely when removing the cable, also sounds like there maybe rattling inside, problem is don’t see no way possible of getting inside it so not sure what to do on getting inside it.

I have a Samsung HD753LJ HDD which failed to spin up after I transfered it to a new PC. I have a replacement PCB for it and the dive now spins up but it wont read the disk, I understand that I have to swap the rom chip from the old PCB to the new one, is this somthing you can do?

With all these hard drive problems my recommendation is the Data Recovery Tips website at http://data-recovery-tips.co.uk/. As Sierra Leone is a long way from the UK, you can follow the information on the Data Recovery Tips web site and attempt to recover the data yourself, or if you’d like someone else to do it for you, complete the contact form and they’ll get in touch with you.


Hospitals, Encrypted Data and Lost Files

Oh dear, he’s a post that really does emphasise how dangerous it is for people not to take backups of their data. Backing up your data properly means you’ll never need a data recovery company but of course, not many people do backup their data.

My phone froze so I turned it off to put it back on. But then it wouldn’t come back on. Since then I haven’t been able to access the phone. I have not reset the phone so all my data is on there. I lost my photos which is the main thing I want back. It’s an iPhone 6 and it’s now in recovery mode. Is there a way to get my data back

500GB Seagate drive (Maybe 10 years old). Wouldnt power up (no noise), removed from external caddie and placed into a another one, no luck with any power. has about 250gb data on it mainly photos and videos (family memories 😦 ) Looking for options you think are available to be and cost implications on average.

Seagate external drive – has been working fine with MacBook Pro (as external storage and regular back-ups). Suddenly not showing up when plugged into Mac. Have changed cable with other external drives (which work and show-up in finder). Drive does not make any odd sounds and operation light illuminated.

encrypted filesHospital doctor. Research laptop which is a Dell laptop with 1 tb hard drive used for analysing imaging data with a software called PMI. Recently computer unable to turn on, with black screen and error message. Not able to boot up.
We took computer to the hospital (LGI) IT service who said the operating system was corrupted and the hard drive had a partitioning problem. They tried to sort this however we are still unable to retrieve all files as all my imaging raw data is not available currently. They unfortunately then encrypted the laptop without our consent my mistake and I am in the process of re-doing this and unencrypting this. Once I have done this I was hoping to seek your advice on whether you can try to extract the data I need from the laptop which currently appears lost. The data is all anonymised imaging data that we have spent >100 hours analysing and shamefully we did not back most of this up hence why we are so desperate to retrieve this.

Drive was from inside an enclosure, enclosure was dropped, drive wont stay spinning
spins for 10 seconds upon connection, then powers back down
I have a WD external hardrive with model number
Bought approx 8 years ago. It has suddenly stopped working in that it is no longer recognised by my PC. I have plugged it into my laptop and the issue remains the same.
Took it to a phone / laptop repair place at top of Church Street – they said it was beyond repair and they couldn’t retrieve the data but would like a second opinion if possible. I understand if the files can be copied from it onto a new device I’d have to supply this.
Please let me know if this is something you could have a look at ?

A selection of queries (hard drives and phones)

Icon saying What a varied world we live in – in terms of data recovery I thought I’d list some of the latest queries that have come into the data recovery centre. As you learn if you read the blog, we can get the data back from most hard drives and phones!

  • Run-over iPad Air. Buckled, glass all smashed but internals intact. Won’t connect to iTunes when plugged in. Any way to bypass charging cable and connect via internals?
  • External hard drive fell from sofa armrest while attached to laptop. It didn’t hit the ground as the USB cable stopped it. It did hit the armrest but not particularly hard.
  • I have a Seagate expansion external hard drive. I dropped on floor today and now its making a buzzing sound when I connect to my Mac. I am based in Chessington in Surrey
  • Hard drive suddenly stopped working, OS will not boot. The disk is spinning and it is clicking constantly. OS started as Windows Vista and has been upgraded over the years to Window 10.
  • I have a 2TB WD ‘My Passport X’ which I’ve had for a matter of months and it has failed. It won’t show on my mac and when plugged in, it bleeps 9 times, then 3, then 3. Please can you provided me with a quote to recover the data from it?
  • I have an external 8TB drive that is no longer being read by my PC. It fell off my desk and now Windows makes the sound to indicate it has been connected but it doesn’t appear on the list in explorer. There is approximately 4TB worth of data on there, that is very valuable. Ironically I bought the drive to keep it all safe and secure. Could you give me an estimate on the cost to recover the data?
  • My external hard drive has failed. It’s a 1TB drive which was about 50% used. Files are mainly documents, pictures and music files. I have a new external hard drive to move the data onto. it was formatted to MAC. Are you able to recover the files and put onto the new hard drive
  • I have a Seagate external hard drive with 10 years worth of photos (every photo of my daughter) which stopped working out of the blue. As far as I know it wasn’t dropped or knocked. I had a local IT company look at it and he said that it looked like the drive has failed. The drive does attempt to spin up however it fails and then goes back into standby. He attempted to get a new PCB board for it but couldnt get the exact one. He said that a specialised company could still retrieve the date, so basically I am looking for advice

So there we have a varied selection of data recovery enquiries – please if you would like me to look to retrieve the files from any faulty or broken device you may have, get in touch.

File Record Segment and Read Failures on hard drive

Just this evening my girlfriend was using her laptop and her 2.5″ HDD failed with something like a “Read failure with status 0xc000000e”. I tried to get it to work in various ways but to no avail. It makes a small buzzing sound for about half a second every second or so. There are some error messages too: “File record segment 89D3 is unreadable“. It’s a Western Digital WD Scorpio Blue 1TB HDD. I was just wondering what your policies are for recovery and what kind of cost I would be looking at. There is some very important data on that drive, my girlfriend is a photographer and it has all her work on it. Ideally the Ellesmere Port centre would work the best for us as we live not too far away in Chester. (Liverpool or Manchester would also be fine).

read failure with status error (hdd)

I also have bought an iPad Pro and want to transfer all my data on my current iPad (iPad 3 purchased 2012) to my new iPad.
The iPad 3 (2012) doesn’t charge when I connect it to the mains. (I want to create a back up to restore to my new iPad Pro.
When I took it to the Apple Store I was told they can’t help me and the Apple Bar Genius who looked at it recommended that I contact yourself (Data Clinic) as you are experts at retrieving files from systems with file record segments that are unreadable.
He said that Data Clinic is the best place to try for recovering the data from the iPad 3 and updating the iPad Pro with this data

The hard drive has failed with read failures. It has been inspected by a computer repair shop in Chester and we are told it’s dead. However, it is possible to ‘see’ the files on the hard drive but just not to access them- so the data is on there, we just can’t get to it. Some of the data is backed up elsewhere at home- but not all of it. I wonder if you might be able to help and also to let me know what kind of cost we would realistically be looking at for recovery of the data.

Save Phone Data

I dropped my phone down the toilet a couple of days ago, and I’m wondering if you can save as much of my photos and notes as you can. My phone is completely dead and like to get all the photos/videos off. It is a Samsung alpha. Is this something you could give me a price for please? Following the advice on http://phone-recovery.pen.io/ has meant in this case I got my data back safely.

Samsung J3 mobile phone

I have a samsung galaxy tab 3 p5210 that needs jtag repair.
I was trying to reinstall stock rom in odin and during flash the laptop died. Now the tablet will not do anything, won’t boot into recovery or download mode.
Do you offer jtag repair for tablets?

Is it possible to recover data (contacts, SMS etc) from a SIM CARD, not the mobile phone but the SIM card.

Samsung J3 phone with a Micro SD card however the phone is saying that it preparing the SD card and checking for errors and then that the card is damaged, she has lost all the photos she has and I would really like to get them back for her. They were abroad on holiday and had issues at customs which in turn means they went through the x-ray machines on estimate 10 times and I am considering that this could have had an effect on the phone / memory card.

Dropped iPhone 5s from height of 1.5 meter onto hard floor. No case. Thin crack on screen. Will not turn on at all. Tried hard reset. Tried charging. Handset warms up when on charge but unable to get any power to the phone. Have not recently backed it up and have lots of of sentimental photos and videoes on there.

I need to retrieve deleted whatsapp/SMS/mms from my phone from before I changed my number. I haven’t ever backed it up either. Is this possible? Is it very costly?

Apple iPhone 6 128GB. I have lost the backups on my laptop and 1 incomplete back up of 101GB on iCloud. While attempting to back up the iPhone on my laptop the phone bugged and froze out so I did a forced reset. After this the phone was stuck on the Apple screen. It was brought to an Apple Store who updated my software from iOS 10.2 I think to iOS 11. Now the phone switches on but when I enter my passcode to unlock it, it goes dead and switches back on. The process repeats. Apple technician thinks the memory might be too full, I doubt that, I’ve tried to re update it but the same problem exists. I have 11,000 photos and 100 video on it that aren’t backed up or copied and I really don’t want to loose them. I’ve had a kid in between and most of these photos are his first 2.5 years in the world. In your opinion, and being fully honest, do you think this data is still recoverable? I’m hoping it could be the battery or the cb2c chip? (Not sure if the chip name is correct)

Data Recovery on NAS requested

Synology logoThe following 3 NAS data loss problems are best addressed by links to these two previous posts: https://harddriveman.com/2017/07/01/hdd-and-nas-data-recovery-required/ and https://harddriveman.com/2017/04/06/synology-nas-data-recovery/.

My Synology DS1813+ NAS (data sheet here) is showing that I have a volume crash and that it is unable to use the volume. I am unable to back up the data as there is 25TB+ across 8 different sized disks and I don’t have anything that will hold that much – also I have no idea how I would back up the data even if I could. I don’t mind losing some data but I’d like to salvage as much as possible as this includes a lot of both personal and business files collected over several years – is this doable or have I lost everything?
I had recently removed and replaced a 2TB disk with a new 8TB disk and the NAS was going through the repair process. At about 20% my property had a power cut that turned the NAS off mid-process. When I powered it back on the beeping started and after the NAS went through a checking process a message appeared stating “Unable to use this volume. The data in the volume may be crashed. Please try to back up the data before removing the volume.“. I’ve tried rebooting the NAS but this hasn’t helped.

My external NAS hard drive was dropped today from approx 3ft. It’s a 2x2Tb WD passport ultra. Initially my computer allowed me to access the data once, but has not allowed me to since. My laptop will recognise that something is plugged into the USB port but will not let me access it. When I do, it gives “I/O device error” message. Occasionally, once in the 10mins I had the drive plugged in, it made a beep noise. It does also take a while for the laptop to recognise that the drive is connected.

I have two external NAS hard drives that do not appear on my Computer when they are plugged in. It’s been years since I tried, but I know there are documents there. Movies, pictures, sound effects, etc. one is 1tb, the other is 2tb.

Data Recovery from Lightroom

This hard-drive failed a coupe of years ago when running Lightroom, and was making a ticking sound. I had it looked at at the time by Data Recovery Tips [http://data-recovery-tips.co.uk/] who were excellent and said the sound is caused by the heads moving back and forward from each extreme in attempt to read the data from the disk and felt that this was because the heads have degraded. At the time I couldn’t afford the recovery but would now like to have this recovered. Could you please provide a quote? Do you do no recovery no fee?


I’m having issues with a 2TB seagate 2.5 inch external drive. I recently had to move the drive into a new enclosure as the USB connection on the original Seagate case had failed. This replacement case worked for a good month or two however I’ve been having issues accessing the drive properly recently. Initially it would unmount itself randomly, however this soon progressed to not mounting at all. Then it became incredibly slow/unreadable by my Mac. I primarily use the drive for photo storage and it contains my Lightroom catalog data and backups. The vast majority of my recent work is on there. I have tried several times to check the drive with Apple disk utility but it either un-mounts or fails to be read. I have also tried copying data to a new drive but it will unmount before it can finish the transfer. It doesn’t appear to be making any strange noises and to my knowledge it has not been dropped. Wondering if you could give me a rough estimate for a repair? Or if I’m better to bring it in for appraisal and if there is a cost associated with this?

Hard drive has died (clicking) and I need important documents from it for my master’s thesis

Have tried to retrieve data from external drive today and got error message on two laptops – drive structure is corrupted, unable to read data. The laptops both see the drive, it appears in File Explorer, but them messages comes up when you click to access. Need to retrieve my Adobe Lightroom files.

I have a power connection problem with my hard drive (possibly a shorted diode). Its an old model with its own power supply. I would ideally like it repaired but would also be interested in a quote to just recover the data.
Please now contact via email as I will be in the office and unable to answer calls.

Believe the hard drive has been dropped – making a ticking noise.

Recovering Hard Drive Data

Two disks part of Seagate Business NAS (2-disk array) in RAID1. One disk does 2 “beeping” sounds and then stops spinning and is therefore inaccessible. A technician friend thought the head could be stuck and opened the drive to check, but this wasn’t the case. The other disk sounds fine but has several I/O errors making data recovery impossible (tried with ddrecover, extremely slow and finally process aborted). I fortunately got it recovered by the technical wizards at Datlabs (url: http://www.datlabsdatarecovery.co.uk/), but now I also have these drives that need recovering:

Hard drive recoveryI have a 500GB Maxtor external hard drive which has failed to load. It’s been in my drawer for about a year and when I brought it out it would not work. You can hear the disk spinning but nothing else happens

Connected samsung external 500gb hard drive, lights flashing but no connection, can hear some strange sound from hard drive. Transferring video files from drive succesfully. Drive then failed to recognised the files on the drive. Drive stopped working.

WD Elements, about 3 years old. Medium use, no knocks I’m aware of. Flashing light, normal sounds, not able to access from any PC I’ve tried. Identified as “local disc” on Explorer, but not able to open.

Dropped an external Seagate hard drive (G Drive 1 TB) on hard floor. When plugged in it makes a loud buzzing sound and does not show up on computer screen. Is there anything that can be done to recover files ?

I have a problem with a Western Digital 1TB drive, I think the board or maybe the disk heads are dead because it spins and after about 5 seconds there is a slight click noise (click of death maybe?). When attached to the ubs port (windows, mac, and linux) the OS recognize that it is plugged in and some times it even shows me the mounted drive, but I cannot enter to see the files. I wonder how much would you charge me to recover the files.

Connection on my toshiba dtb305 (https://www.amazon.co.uk/gp/product/B00KWHJT7Q/ref=od_aui_detailpages00?ie=UTF8&psc=1) has broken off and will not connect. Not too bothered about the hard drive but would like to recover the data on it. Can you please provide a price for data recovery?

Drink Spilt on Laptop – Help

spilt drink on laptop need data recoveryI spilled a can of fizzy drinks on my laptop earlier today, my screen turned of and my laptop made a bussing noise so I quickly turned it off but didn’t remove the battery. About an hour later I took out the hard disk and the battery, the hard disk was wet so I wiped it down gently and put it aside to dry. I then turned my laptop upside down. A few hours later, I attempted to turn on my laptop. The laptop turns on, the power light and ventilation switch on , and the disc slot makes an occasional clicking sound, apart from this there is no noise and the screen does not turn on. I am worried that my hard disk is either stuck or fried. I really don’t want to lose the files on my hard disc, can you help ?

I have a pretty damaged micro sd card with an adaptar with some videos i have made on my honeymoon that i do not want to lose at all.
would you be able to have a look at this one?
how much it usually cost?
do i need to book? the closest to me would be chiswick

I have a sandisk USB 8gb flash drive which I used to store documents on for our local volunteer club as well as my own personal spreadsheets and letters etc.
I had asked another company to look at it but they couldn’t recover anything, looks like it’s been knocked whilst plugged into main pc and now shows as unrecognised item. would you be able to find a way to get back my files?
I can be best reached by email. As am in my work between 10-6pm and mobiles not welcome there.

Whenever water or a drink is spilt on a laptop it is usually spells trouble of an electrical fault on the hard drive. How easy is it to recover data from spillages on computer hard drives? The answer is easier that it is to recover data from mechanical faults. Find yourself a data recovery company – they will be able to help. How do you find a data recovery company? just look through the pages of this blog 🙂

HDD and Nas data recovery required

I spoke with one of your team earlier this week re data recovery from my 3 TB seagate nas drive? (as described at http://www.dataclinic.co.uk/nas-data-recovery/). I would like to go ahead with this, I understand the cost is likely to be £350 Inc vat plus the cost of a device to transfer the data to. Please can you email me re details of your collection service I live in Perth?

My WD MyBook external harddrive is no longer being recognised by my pc. It comes on for a few momments and then stops. Could you tell me how it would cost to repair the drive and/or recover the files that are on it ?

The motherboard of my USB hdd is broken

Dell inspiron, windows 7 laptop started overheating and turning off. Started beeping inside and only would load dell logo but couldn’t get to windows, a friend has tried accessing my data and failed.

Verbatim hdd

Device Type:Verbatim 53010 500GB USB 2.0 – 2.5 inch
I tried several cables to connect, but it couldn’t be read. I am not quite sure whether it’s just the problem of the female port. Or the disk has broken. The data stored on the disk is really important. So I don’t want any damage to it.
1. How much it costs to recover?
2. How long it takes to recover?
3. Do you collect and deliver the device?

QNAP TS-EC880U-RP lost all configuration following power cycle.
Can access NAS via Qfinder and SSH/TELNET – disks look OK, but config data gone.
Flashed firmware/DOM and upgraded to latest version (4.3.3) – no joy.
MDADM indicates NAS currently thinks is has a 24 disk RAID1 array
In reality, this is a 8 bay rackmount and was running 2 RAID5 arrays (4 disks in each)
Disks are WD RED NAS models (4x3TB + 4x4TB)

WD My Passport Ultra 3TB External HDD USB 3.0
Hard Drive was dropped during use. When powered the HDD clicks and spins down.
The HDD was assessed by a different data recovery company (within a clean lab) and has damaged read/write heads. I’d like a quote on the repair of my HDD or Recovery of all Data.

I’ve got a seagate hard drive that has stopped working. I have contacted seagate and said that it has been broken. It’s a NAS and I need data recovery.

My Toshiba 1TB external hard drive is showing the “format disc” message when booting up. I need to get my files off it. There is about 39GB of data on it. How much is this likely to cost and how long does the procedure take?

Hard drive just stopped working after 2 years service. Now not recogniseable in bios. Drive still spins.. Looking for a quote to repair if possible. Seagate barracuda 2tb 3.5 drive.

My hard drive dropped and since then it hasn’t been able to read on my mac, it is making a wild noise. How can this be resolved? I have a lot of data back up on it