Data Recovery – Phones / SD cards / Hard Drives

Much of the information we keep today is stored digitally. This is fine until something goes wrong and we are no longer able to access our data. When this happens we need to find a skilled data recovery company to assist us. Here are some examples of different digital storage media that requires data recovery and were sent to UK data recovery company Datlabs to have the data extracted.

My phone suddenly stopped working one day with the screen turning black and unresponsive. I tried turning it on but it wasn’t turning on. I also tried to charge the phone but then after a minute or so the phone started overheating. After talking to someone from Samsung support centre, they said the motherboard is broken. I wanted to know whether it was possible to recover the data on my phone.

I have a 64gb SD card which I took on holiday with my camera. It seems to have been corrupted to the point where it is no longer recognised as a storage device on my computer. I was wondering if you would be able to recover the files on it and if so how much that would it be?

I have a 2014 MacBook Air and it has water damage and now will not power on. Is there any way of fixing/recovering the data from this??

I have a WD Elements external hard drive that makes clicking sounds and doesn’t get verified by any PC. I would be very grateful if you could advice me on this.

A broken hard drive

I need my documents from my hard drive recovered. a local company said the hard drive is damaged and needs a specialised company to do this. can you help?

I have a Toshiba 3TB external hard drive, model number MQ03UBB300. I need to replace the read/write heads. Do you have any spare?

I have a Lacie Porsche drive (Firewire 400, I think) that I can’t power up any longer. I think it’s a drive fault rather than a cable issue. There’s not much of great importance on the drive, but there are the only copies of some photographs I would hate to lose. It would be great to recover them

My laptop came into contact with a magnet and will no longer work. I’ve taken it to Curry’s PC World to try and have the data recovered, but they’ve told me that an advanced data recovery is required because the drivers are damaged. I am able to turn the laptop on but all I can see is the ‘Aptio Setup Utility’ page.

Appears drive has failed. Slow writing / reading to begin with, then I fixed some bad sectors. The next day nothing could be read / written from it. Is still recognised by BIOS and OS but will sit at 100% usage and causes explorer.exe to hang. Encrypted with BitLocker.

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Drive not responding in Liverpool and London

I had a RAID 1 (mirror) with 2 x 2TB drives.
One of these drives (A) was accidentally taken away and some of the files deleted, this was then put back into the computer and it was hoped the files still on drive B would be restored to A.
However it seems the computer instead proceeded to update B by starting to delete files? Im not sure if this bit is true?
This update process was stopped by powering off after about 2 minutes, so it is hoped most of the missing files are still on drive B. The drive B no longer boots, drive A still boots its original OS (Fedora 20) but the deleted files on there cannot be recovered. Using a system rescue CD no other data was found.
Do you think there is a chance of getting the data, can you do it, and how much will it cost including postage (liverpool) and I’m considering using Datlabs data recovery, to restore my files.

lots of hard drives

I have a 500GB Xenta External Hard Drive that has been dropped from table height. It powers up but is not discoverable on a pc. It makes a clicking sound every 5-10 seconds which I believe to be the arm on the hard drive. I would like some information on how much it would cost to recover data from this drive and the time scale of which this would take.
Due to work operation times I can only be contacted on the email address provided above

Whilst on the subject of Datlabs, I need data recovery myself: My Lacie external hard drive (500MB) was working ok early on Saturday morning, then when returning to take some music files off to burn on CD, it just starting to make a clicking noise repeatedly & then what seems like a scratching noise and a small beeping, and would not show up as a plugged icon my laptop, Windows did show a message stating this USB could not connect to the computer. the light on the front comes on and i need to recover the data. I’m in Liverpool, near Exchange Flags.

This, 500GB Western Digital Hard Drive has failed. We need to retrieve as much of the data (documents) as possible. It spins but clicks and does not read data. Has not been dropped or submerged. Mechanical/Laser failure?
Tameem at UCL IT recommended you on London. They are not willing to open the drive to check workings.

I have a damaged flash drive and was wondering if you would be able to fix it and recover the data on it?
How much would it cost and how long would it take?
I am based close to King’s cross and Russell square.

Hard drive was dropped then suffer from high electrical power .
Data Recovery needed fixing the hard drive not necessarily.

Drives not showing up

“My toshiba external drive is making a ticking noise and wont load up.”

When it comes to needing assistance getting the data from hard drives that are no longer showing up I’d like to point readers to most of the posts in this blog. Here are some of the newest enquiries.

Sandisk not working
I have a SanDisk Ultra 16GB SD card which just stopped working in camera whilst on holiday. It’s not physically damaged but is not recognised when inserted into camera or laptop. It has around 1500 photos on it and have just tried a local computer shop who tried a recovery program without success. I wonder if this is something you can help me with.

hard drive

Laptop drive not showing up
I sent off the laptop to Kroll data recovery and they have charged my £599 for just pure recovery plus add ons, the apparent problem with my laptop is media corruption they have said they can recover around 70-90% of the data on there. The laptop is a Hitachi make. The drive is a Hitachi 1TB 3.5″ HDD drive (It has been opened). It is making a Click, Click, Beep noise repeatedly. The data on the drive that we would like to recover is Photographs and that is about all, anything else would be a bonus although none of it is critical our budget is about £100.

External HDD was dropped. Makes a whirring and scratching noise. I opened up the external hdd but the arms were in te rigt position. Can you give me a rough idea of how much it would cost to retrieve our data, if it is possible. Has a lot of music, photos and documents we need. I am outside the UK, in Italy, at the moment but move back to UK permanently in September.

I need a donor back plate board to get my drive up and running, mine is burnt out I believe.
Hard Drive is:
Western Digital
WD3200BEVT-00ZCT0 (320GB)
Board number:
2060-701499-000 REV A