Synology NAS Data Recovery

Synology NAS, set up with SHR. System notified me that 2 separate drives were failing (not failed), so I purchased 2 new drives and started using the onboard system to transfer one drive to another. During this process the system crashed, taking out the system partition and making the system unreadable.

synology nas

I contacted Synology who have done what they can, but have advised me that any further action on their part could lead to data loss, as the system contains all out photo’s from before my daughter was born, all our documents (and also all our videos and TV recorded programs) we are not willing to potentially loose that data.
The DS2415+ system currently has the following config:

Bay 1: WD 6TB Red
Bay 2: WD 6TB Red Pro
Bay 3: WD 4TB Red
Bay 4: WD 6TB Red Pro
Bay 5: WD 3TB Green
Bay 6: Empty
Bay 7: WD 3TB Green
Bay 8: WD 2TB Black
Bay 9: WD 2TB Black
Bay 10: WD 2TB Black
Bay 11: WD 2TB Red
Bay 12: Empty

The system advised me that drives 3 and 7 were failing and I have already got 2 new WD 6TB RED Pro drives ready.

The engineer also informed me that all of the smaller drives (Bay 7-) are showing considerable SMART failings, so as part of the recovery process I would like to consolidate my data onto Drives 1,2 &4 and the other 2 6TB Red Pro drives that I have. I understand that this may be insufficient and am ready to purchase additional drives.
I live in Preston, Lancashire, this has already been down 5 days, so I am looking for an urgent turn round, but also one which I can afford. Please contact me, so we can determine the best next move, and also give me an idea of the potential cost.

Authors Note: In all cases of data recovery from Synology NAS systems, my recommendation is to take the system straight to the experts – in this case Data Clinic.

Data Clinic are a UK wide data recovery company who specialise in RAID and NAS hard drive recovery. Their NAS recovery page for Synology RAID hard drives can be found at http://www.dataclinic.co.uk/synology-nas-data-recovery/

Failed HDD Problems

Here are a collection of questions I’ve been sent recently and links to answers I have found.

Hi there I’ve got a Freecom Classic SL 250GB Drive which has recently failed and is making clicking sounds when its booted up.
I don’t suppose you have a rough quote of how much this would cost to repair, if repair was possible?

Dell Inspiron N5030 hard drive failure, 320GB.
Many years old, 15,000 hours according to diagnostics by a company.
I would like data recovery on files please.
Was quoted £130 by a company.
How much would this be?

I have lost access to the data on my laptop hard drive (Seagate 750GB) and I would like to recover all data on it. Please could you tell me the price for standard recover data.

Hi my 500GB harddrive has failed. On turning on the machine the hardrive makes a clicking sound but windows will not load. In system Bios the harddrive does not appear. I am based in Darlington and obviously you are not far away. Is there any idea of the cost involved and how long it would take? How would you send any data recovered?

Samsung Spinpoint F3 HD103SJ 1TB Drive. ZFS Filesystem.
Disk appears to spin up ok, no strange sounds. Although it’s ZFS it’s the only disk in the pool, which is why this is a problem. When the computer, or any computer with the disk in starts, POST fails when looking at AHCI port#0 31000ms timeout. I would prefer email communication, because of University.

I have a Samsung hard drive that I’ve been backing my photographs up on. However, I’ve tried various computers and a different lead and the device doesn’t seem to be recognised.