Data Recovery on Helium hard drive

In this post we look at a question from a client who has a helium filled hard drive that has stopped working.

“I have a reasonable doubt that my HGST 8TB ultrastar HE8 has a defective PCB due to liquid exposure.
Rather than spend hundreds of euros for a new one I’m interested whether you would happen to have a spare part for it?
P/N: 0F23668
FW:514
Model number I believe is HUH728080ALE604
Item number I believe is 0F23668AR85140P4C
I am in London, England”

helium hard drive

Hi, thanks for your enquiry. This is a helium filled hard drive which means that if there’s any type of mechanical failure on it, the likelihood of successfully recovering the data are slim. One of the reasons for this is that to work on the inner mechanical workings of the hard drive requires a data recovery company to open it up. Opening the hard drive releases the helium into the atmosphere. This can’t be easily replaces which means that once the mechanical fault has been fixed, the drive will be operating in normal atmosphere, rather that helium. This will cause the drive to heat up extremely quickly so a data recovery company will only have a very small amount of time to get the data off the drive before it fails again.

Now fortunately, it *may* be that the hard drive will not need to be opened as it is probable that the hard drive is electrically, not mechanically damaged. This makes recovery easier as we don’t have to open the hard drive and release the helium. Rather we need to fix the problem on the hard drive’s controller board. This is usually done by either implementing an electrical work-around on the original drive or getting a replacement compatible board and reprogramming it with the data from the original broken board.

As you are in London I can recommend two data recovery companies that will be able to help you. They are Data Clinic on Lombard Street and Computer Science Labs.

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WD Passport Hard Drives have stopped working

When a hard drive breaks down we often need to get the files off the hard drive, but if the hard drive is no longer working how do we do it?? The answer is to go to sites that can tell us what to do and offer good data recovery advice – one that we recommend i Recover Deleted Data at http://www.recover-deleted-data.co.uk/

Data recovery software to recover files:
I recently stupidly quick formatted my external HDD WD My Book 1TB (about 800GB of Data). I’ve tried to recover my files using Remo Recover and restored a large amount of them but they are all corrupt and unreadable. I wondered if in doing this i’ve screwed my chances of getting the data because the “recovered” files were saved back onto the same drive so has that killed their “ghost” files? is there a possibility of still retrieving my files?

Leeds HDD that has been to a data recovery company: 2.5’’ WD 500GB, WD5000LPVX-75X0TT0. I have this diagnosis already: ‘storage medium has damaged reading heads and the recording surface of the plate’ I need to recover about 5 folders from desktop. Not a big amount of files but ones which will cause me to have to work all weekend if I don’t get them back.
I live in Harrogate near Leeds and am coming into Leeds city centre at the weekend. I can get close to Gelderd Road.

Harrogate, Leeds

This enquiry describes a motor problem with the hard drive: I’ve a WD passport that won’t open and I’d like you to retrieve all the data off it so I can continue to use the data. I have a new hard drive that it can all go on. Portable External HDD (Western Digital 500gb) , which has stopped reading. Motor still spinning, but not responding.

London – This one describes and electrical HDD fault: Dead HDD. I have replaced the PCB, and the drive spins, so I want to move the BIOS from one PCB to another (I have numerous PCBs), but my soldering skills aren’t up to the task. Can you move the BIOS from one PCB to another? I live in Hammersmith, so its easy for me to get to your Chiswick premises, or any general London address.

Chiswick, London

WD drive with bad sectors?: Transferred work from an external hard drive that seemed to be having issues connecting all the time onto a new western digital hard drive. I did this by cutting and pasting everything onto the seagate hard drive. I plugged into laptop and tried several others and it wasn’t registering with any of the computers. The tech guy at work looked at it and said there was an issue. He tried ornament in severs computers and then suggested taking it apart and trying to reinstall it. This was unsuccessful and that it was completely useless. now I have a faulty hard drive that has been taken apart and all
Of my work is on it and he other hard drive is empty. Is there any way to resolve and recovering my work?

Beeping hard drive – therefore broken motor: My external hdd WD Passport fall on the wooden floor from approx 2m by accident. When connected into usb port, start beeping couple times and nothing recognised. I guess there is some problem with reading head inside or rotor. Could you pls make me data recovery? Not all, just some sensitive data ( I will specify path to important folders later).

Recover Deleted Data’s file retrieval service is available throughout the UK, including in Harrogate, Leeds and Chiswick, London.

Toshiba Hard Drive Failure

Complete drive failure. Taken apart to have a look at, makes a loud scraping noise. Not recognised by the computer at all. I have been told it is complete drive failure and this would be the only way to recover the data. Is this something you can do and how much does this service cost? The drive is a Toshiba model and I am in Leytonstone, near Foxtons.

My wifes Toshiba MK2555GSX hard drive has stopped booting up in her laptop. I’ve removed it and tried booting it by the esata port on my laptop and it makes the same sounds as on datacent.com that indicates its a stuck spindle. Would you be able to give me quote for how much it would cost to recover the data from it?

The power cord was pulled from the Netgear Readynas Duo running 3 x MK2555GSX hard drives. When it was turned back on, the lights flashed an error pattern that indicates a disk error. Upon mounting the drive in a Windows 10 machine, the Disk Management utility reports “bad disk”. DiskInternals Linux Reader’s log file says “Read Error The drive cannot find the sector requested Disk: 0 (0x6F3BAE0) Sector: 0 Size: 512b

Toshiba laptopA member of staff brought in a Toshiba laptop that would not boot up. I tried everything and no matter what i did it would not boot so i figured the hard drive might be corrupt.
I then took out the hard drive and put it into an enclosure like i normally do, it wouldnt show up in windows explorer so i made the disk online using disk part. it would then show up but i could not see any files…
I tried using Recuva, that sort of worked (showed loads of files) not one file appeared that was over 1 mb!
How much will it cost for you to recover the data. I am trying to price up if the data is worth more than the cost of repair or not.

Hard drive took a knock and now makes a whirring noise and doesn’t connect or show up on pc. I believe it is a western digital hard drive, 1tb. Would you be able to provide a quote for recovery?

Drive not responding in Liverpool and London

I had a RAID 1 (mirror) with 2 x 2TB drives.
One of these drives (A) was accidentally taken away and some of the files deleted, this was then put back into the computer and it was hoped the files still on drive B would be restored to A.
However it seems the computer instead proceeded to update B by starting to delete files? Im not sure if this bit is true?
This update process was stopped by powering off after about 2 minutes, so it is hoped most of the missing files are still on drive B. The drive B no longer boots, drive A still boots its original OS (Fedora 20) but the deleted files on there cannot be recovered. Using a system rescue CD no other data was found.
Do you think there is a chance of getting the data, can you do it, and how much will it cost including postage (liverpool) and I’m considering using Datlabs data recovery, to restore my files.

lots of hard drives

I have a 500GB Xenta External Hard Drive that has been dropped from table height. It powers up but is not discoverable on a pc. It makes a clicking sound every 5-10 seconds which I believe to be the arm on the hard drive. I would like some information on how much it would cost to recover data from this drive and the time scale of which this would take.
Due to work operation times I can only be contacted on the email address provided above

Whilst on the subject of Datlabs, I need data recovery myself: My Lacie external hard drive (500MB) was working ok early on Saturday morning, then when returning to take some music files off to burn on CD, it just starting to make a clicking noise repeatedly & then what seems like a scratching noise and a small beeping, and would not show up as a plugged icon my laptop, Windows did show a message stating this USB could not connect to the computer. the light on the front comes on and i need to recover the data. I’m in Liverpool, near Exchange Flags.

This, 500GB Western Digital Hard Drive has failed. We need to retrieve as much of the data (documents) as possible. It spins but clicks and does not read data. Has not been dropped or submerged. Mechanical/Laser failure?
Tameem at UCL IT recommended you on London. They are not willing to open the drive to check workings.

I have a damaged flash drive and was wondering if you would be able to fix it and recover the data on it?
How much would it cost and how long would it take?
I am based close to King’s cross and Russell square.

Hard drive was dropped then suffer from high electrical power .
Data Recovery needed fixing the hard drive not necessarily.