iPhone Problems

I plugged my iPhone 6 into my laptop to sync it with iTunes and then import my photos and videos, but before I could do that, iTunes asked me to update the iOS. I clicked yes and then the update malfunctioned. I followed the instructions at https://support.apple.com/en-gb/HT203122 but my phone will not work and has ‘support.apple.com/iphone/restore at the top of the screen and then the iTunes logo. It’s wants me and to restore it which I do not want to do as I have very important and sentimental photos and videos and restoring will clear all data. Are you able to recover the photos and videos? The number I have provided is my mother’s, if you could please give her a call as I will be at work without a working phone and tell her if it’s something that you can do and how to go about it and a quote for the work.

I would like my iPhone 4 recovered from when I have run a full factory restore on it, specifically contacts and what’s app messages/info

drowned iphoneMy husband drowned his iphone in the sea and it had all our holiday photos on it. It has not been connected to the iCloud as we’ve been abroad. Would you be able to recover the photos from the water damaged phone? It’s been drying in a box of rice and no attempts have been made to turn it on or charge it.

I have an iphone 6 which has a broken screen. I have mistakenly tried to unlock my phone too many times in order to back up all data to my macbook, however the phone is now disabled and asks me to connect to iTunes. If I proceed with a new screen repair, I will have to restore all my settings and know that the phone memory will be deleted. Should I proceed with the repair, is there any way that you could recover the photos, messages, contacts etc on my phone once a restore has been completed?

It seems obvious to me that many people have having to lose their data on the iPhones when they break.

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HDD, SSD and Data Tape Difficulty

western-digital-caviar-green-wd10earxHard drive has failed – 1Tb Western Digital SATA WD10EARX. Was fine yesterday – Windows10 64bit – used for data – not the prime drive. On startup this morning did not appear on Explorer. Definitely spinning, possibly some faint clicks, but pretty quiet. Tried it in a Linux PC and wasn’t found there either. We live near Carnforth.

Cruzer SSD has Problems

A Cruzer SSD drive, either 16GB or 32GB capacity, has stopped working.
When plugged in in any port, and any computer, nothing happens. The flash drive has an LED which now no longer lights up, and the computer makes no acknowledgement of its presence when plugged in.
Recently, the computer I use most often has insisted that there are problems with the drive, but when I have told it to scan and fix these, it tells me there are none. It has also suggested that I must format the drive before use, but this was also inconsistent, and removing and returning the drive allowed me to use it without problems.
Although you do not advertise data recovery from flash drives, I sincerely hope you are able to help, as this one contained various important files, some of which have no backups.

Hard Disk Failure on Windows 10 Machine

Hard disk failure. This is our PC’s 2nd drive (D:). Had just recently upgraded OS to Windows 10 which went smoothly as this is a new base unit then when this problem occurred Windows was seizing, presumably looking for the drive which disappeared – so couldn’t access data on this drive which no longer shows in File Explorer. I have disconnected it from the PC base unit. HDSK details are:
1000GB/7200rpm/32M
Model Samsung HD103UJ

I’m unsure whether this is a problem with the hard drive or is something that has been caused by the Windows 10 upgrade. If more symptoms of the failure can be provided.

Conversion of Data Tapes

sony qd 2120I have 36 x Sony QD2120 Mini Data Cartridges formatted in QIC 80 (120Mb). The data is scientific images and possibly associated files in various IBM PC-readable formats (proprietary). We would like to send them to you for conversion to modern media. I am a little less sure on the original hardware/software used but possibly a Colorado drive . Apart from age of the tapes there is no reason to believe any corruption has occurred.

WD External HDD Broken?

My WD external hard drive stopped working. When I connect it to a laptop I get a message that it needs to be formatted before use. There is blinking and no distinct noises.
I have around 10GB of data, including photos, video and audio files.
What would be the time frame and the costs of data recovery? IT colleagues at work ran basic scan and their software detected a lot of data but could not recover it.

The hard drive is most likely to have bad sectors – areas of the hard drive that have become no longer readable. Otherwise known as “degraded media” it is caused by the magnetic signal that is stored on the hard drive degrading to such an extent that the computer can no longer recognise the signal it reads.