Recovering Hard Drive Data

Two disks part of Seagate Business NAS (2-disk array) in RAID1. One disk does 2 “beeping” sounds and then stops spinning and is therefore inaccessible. A technician friend thought the head could be stuck and opened the drive to check, but this wasn’t the case. The other disk sounds fine but has several I/O errors making data recovery impossible (tried with ddrecover, extremely slow and finally process aborted). I fortunately got it recovered by the technical wizards at Datlabs (url:, but now I also have these drives that need recovering:

Hard drive recoveryI have a 500GB Maxtor external hard drive which has failed to load. It’s been in my drawer for about a year and when I brought it out it would not work. You can hear the disk spinning but nothing else happens

Connected samsung external 500gb hard drive, lights flashing but no connection, can hear some strange sound from hard drive. Transferring video files from drive succesfully. Drive then failed to recognised the files on the drive. Drive stopped working.

WD Elements, about 3 years old. Medium use, no knocks I’m aware of. Flashing light, normal sounds, not able to access from any PC I’ve tried. Identified as “local disc” on Explorer, but not able to open.

Dropped an external Seagate hard drive (G Drive 1 TB) on hard floor. When plugged in it makes a loud buzzing sound and does not show up on computer screen. Is there anything that can be done to recover files ?

I have a problem with a Western Digital 1TB drive, I think the board or maybe the disk heads are dead because it spins and after about 5 seconds there is a slight click noise (click of death maybe?). When attached to the ubs port (windows, mac, and linux) the OS recognize that it is plugged in and some times it even shows me the mounted drive, but I cannot enter to see the files. I wonder how much would you charge me to recover the files.

Connection on my toshiba dtb305 ( has broken off and will not connect. Not too bothered about the hard drive but would like to recover the data on it. Can you please provide a price for data recovery?


Tips When Using Early Seagate Portable Hard Drives

When portable laptop (2.5 inch) external hard drives came out about 6 or 7 years ago, I was very kindly sent a complimentary one by Seagate. These first generation Seagate portable drives used a double USB connection as a single USB connection didn’t provide enough power for the drive.

Single to Double USB cable

A double to single USB cable was necessary to correctly power the early portable Seagate hard drives

Inside the external hard drive casing was a Seagate Momentus 5400.6 500GB, model number ST9500325AS. These 5400 RPM drives are by modern standards rather slow, 7200RPM is more the norm is 2015 but the capacity of 500GB is still a popular size. The drive worked fine, it was rather slow as expected but did it’s job. That was until I lost the double USB cable…

I didn’t appreciate that not having the double USB into single USB cable was going to be a big issue but it was. Plugging the drive in with just a single cable resulted in the drive starting to spin but it wouldn’t been detected by the computer for about 15 minutes or so, and during this time the computer constantly kept picking it up and then losing it. This resulted in several worrying errors – particularly when it was connected to my Mac.

A Seagate ST9500325AS hard drive

A Seagate ST9500325AS hard drive

On one occasion the drive was not detected by either my Mac or any windows machine, there was about 300GB of family data on the drive and I began to panic – what if I’d lost the data? With the advice of the friendly staff at Datlabs,, I was able to recover the data from my hard drive, a fortunate outcome for which I am very thankful.

The solution was to remove the ST9500325AS from it’s external case and use it directly as a slave drive. Removing the case meant that I not longer had to connect the drive using the USB cable – instead I could plug the drive in directly using it’s SATA ports. This solved both the power problem and the speed increased significantly too as the USB connection was a slow one.

So if you find yourself using an old external Seagate portable hard drive and you don’t have the double to single USB cable to power it, take it out of it’s case a plug it directly into your computer using the SATA connections – it’ll work a lot better and quicker too.